DSHS ESA DCS Child Support Program Manager

DSHS ESA DCS Child Support Program Manager

The Department of Social and Health Services, Economic Services Administration (ESA), is seeking a skilled professional to serve at the Olympia Office as a Child Support Program Manager within the Division of Child Support.

You’ll report to a District Manager and provide second-level supervision for Supports Enforcement Officer 4 employees. You’ll provide key leadership consistent with the Mission, Vision, Values, and strategic objectives, and align with the District Manager, Executive Leadership, and Headquarters Management Teams. The job offers partial telework, with at least one day per week in the office.

• Responsible for second-line supervision in the Olympia Field Office
• Plan, organize, lead, and evaluate the activities and performance of multiple collection teams and a customer service team
• Hire and train first-line supervisors; oversee hiring, training, and performance of line staff
• Provide guidance, instruction, and consultation to supervisors and/or managers regarding the investigation of employee complaints and/or misconduct
• Respond to inquiries and complaints from outside sources and staff; investigate case handling issues and interpretation of regulations
• Develop and implement program objectives
• Build teamwork and a positive workplace culture
• Represent the Division of Child Support at the local level with both public and private community partners and stakeholders

• Bachelor’s degree in business, public administration, or a closely allied field
• Four years of professional supervisory and/or management experience related to child support enforcement and/or debt collection functions
• Six months' experience in strategic planning; organizing, directing and evaluating subordinate personnel within an enforcement related field
• Knowledge of state and federal child support statutes, rules, laws, and regulations

• Proven leadership ability
• Excellent communication and interpersonal skills
• Ability to develop strategies and effectively prioritize organizational efforts to achieve goals and timelines
• Ability to achieve results by setting challenging and attainable goals, ensuring quality and quantity standards are met, and recognizing/rewarding good performance
• Customer Service Orientation – willingness to understand and satisfy customer needs
• Ability to collaborate effectively with professional, managerial, and other levels in both private and public sectors

Please fill out our online application and attach:

• Your chronological resume.
• A letter of interest, no longer than one page, describing how your experience and education qualify you.
• Three professional references with current contact information.

If you have questions about the application process, email Alex Baclaan laan.gov.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment on the basis of age, sex, sexual orientation, gender identity, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or use of a trained dog guide or service animal. Persons requiring accommodation may contact the Recruiter at .

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