DSHS ESA DCS Child Support Program Manager

DSHS ESA Child Support Program Manager

The Department of Social and Health Services, Economic Services Administration (ESA), is seeking a skilled professional to serve at the Olympia Office as a Child Support Program Manager within the Division of Child Support.

You’ll report to a District Manager and provide second‑level supervision for four Support Enforcement Officer employees. Additionally, you’ll provide key leadership consistent with the Mission, Vision, Values, and strategic objectives of the Division, Administration, and Department, and in alignment with the District Manager, Executive Leadership, and Headquarters Management Teams.

This job has an option for partial telework, with at least one day per week in the office and additional time as needed to meet business needs.

Join a team that helps to empower people and their families to thrive.

• Responsible for second-line supervision in the Olympia Field Office
• Plan, organize, lead, and evaluate the activities and performance of multiple collection teams and a customer service team
• Hire and train first-line supervisors; oversee the hiring, training, and performance of line staff
• Provide guidance, instruction, and consultation to supervisors and/or managers regarding the investigation of employee complaints and/or misconduct
• Respond to inquiries and complaints from outside sources and staff; investigate case handling issues and interpretation of regulations
• Develop and implement program objectives
• Build teamwork and a positive workplace culture
• Represent the Division of Child Support at the local level with both public and private community partners and stakeholders

• Bachelor’s degree with major study in business, public administration, or a closely allied field
• Four years of professional supervisory and/or management experience related to child support enforcement and/or debt collection functions
• Six months’ experience in strategic planning; organizing, directing, and/or evaluating subordinate personnel within an enforcement related field
• Equivalent experience may substitute year for year for education

• Proven leadership ability
• Excellent communication and interpersonal skills
• Ability to develop strategies and effectively prioritize organizational efforts to achieve agreed‑upon objectives, requirements, performance targets, and timelines
• Ability to achieve results by setting challenging and attainable goals, ensuring quality and quantity standards are met, and recognizing/rewarding good performance
• Customer Service Orientation – Ability and willingness to understand and satisfy the needs of others, including internal and external customers
• Knowledge of state and federal child support statutes, rules, laws, and regulations
• Ability to collaborate effectively with professional, managerial, and other levels in both the private and public sectors

If you are interested in this position, please fill out our online application and attach:

• Your chronological resume.
• A letter of interest, no longer than one page describing how your experience and education qualify you for this position.
• Three professional references with current contact information.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

If you have questions about the application process, email Alex Baclaan laan.gov and reference job number 00021.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to…