Retail Cosmetics Brand Expert - Lancome, Olympia Capital

Be part of an amazing story

Macy's is more than just a store. We are a story that has captured hearts and minds for more than 160 years. A story about innovations and traditions, about inspiring stores and irresistible products, about the excitement of the Macy’s 4th of July Fireworks and the wonder of the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this a special place to work.

As a Beauty Brand Expert at Macy’s, you are the go‑to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast—creating personalized routines, demonstrating new trends, and helping customers look and feel their best. In this role you inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge.

You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you analyze sales data, identify opportunities, and deliver results in a fast‑paced, goal‑driven environment.

• Every day starts with a positive example As a Beauty Brand Expert Leader you come in energized and ready to inspire your team—wearing your badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top‑performing products, and current beauty trends—so you’re equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
• You lead through action – welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• Maintain a shoppable space – you help the team keep a clean, tester‑stocked, well‑labeled, properly signaled, and visually appealing space. You support merchandising updates and keep the area welcoming throughout the day.
• Finish Strong – you remind the team to share Loyalty benefits, ensure customers leave with everything they need, and end each interaction with a sincere thank‑you, using the customer’s name and adding a personal touch.
• Service starts with each other – you model collaboration, honesty, and care—supporting peers so the whole team can better serve our customers and communities.
• Excellence is a journey – you strive to improve everyday, take pride in the work, achieve sales goals, and learn from each other to deliver individual and store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow‑up
• Review and analyze business performance of sales results and implement strategies to grow business and improve results
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer‑first manner
• Stay informed on new launches, best‑sellers, and beauty trends to support team education
• Manage multiple priorities in a fast‑paced environment with strong attention to detail
• Demonstrate sound judgment, and a passion for the beauty industry
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• 3‑5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
• Understand and communicate effectively with customers,…