Senior Wireless Sales Expert -Olympia, WA

Overview

At Consumer Cellular we are redefining Retail. Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don’t. This commitment is anchored in our desire to truly have a relationship with our guests. You know what, it is more like a friendship – can we call you our friend?

We are transforming the retail experience by doing things differently. Our team members are encouraged to build relationships with guests, and they love coming to work every day. If you don’t believe us, stop by one of our stores, and you’ll be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and enjoying an unparalleled shopping experience.

Job Summary:

We are currently looking to build a team of incredible relationship builders, conversation havers’ and wireless technology gurus. A key member of this team is our Senior Wireless Sales Expert who is responsible for supervising the customer experience and helping to remove any obstacles for our employees and guests. Our Senior Wireless Sales Expert is technology savvy, sales-focused, and laser-focused on guest satisfaction.

Our Senior Retail Wireless Sales Specialists earn between $22.25-$23.25/hour, plus uncapped commission. On average most employees work 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

• Brand Ambassador – Ensure the center is comfortable, welcoming, and always open for our guests. Reflect our core value of Happy Employee – Happy Customer by bringing your authentic self to work each day.
• Relationship Builder – Build relationships with guests, team members, and field leadership. Be an active listener, solution-finder, and conversation initiator.
• Product and Services Expert – Receive world-class training and translate technology into real-world conversations. Explain concepts clearly and stay informed through meetings and training to take the best care of guests.
• Obstacle Remover – Act as a decision-maker to help customers get what they need and ensure the team has the tools and resources required. In escalations or tech troubles, apply knowledge and solution-focused delivery to delight the customer.

• Education and
  
  Skills:
  
  
  • High school diploma, or equivalent experience, is required.
  • At least 2 years of retail management (keyholder) experience in an environment with customer conversations about wants and needs.
  • At least 1 year of Sales and Customer Service experience in the wireless industry.
  • Experience operating a POS system and ensuring accurate transactions.
  • Proficient with MS Office suite (Word, Excel, PowerPoint).
• Schedule and Attendance:
  • Retail Store is open six to seven days a week. Hours typically run 9 am to 6 pm. We support work-life balance with predictable hours.
• Physical Requirements:
  • Physical ability to perform tasks requiring bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items, including standing 6-8 hours.
  • Ability to move around the store, assist customers, and maneuver merchandise.
  • Light cleaning tasks to keep the store guest-ready (dusting shelves, cleaning counters, emptying trash, etc.).

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been…