Security Shift Manager

Description

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• Paid Time Off
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

Provide comprehensive supervision of Team Members and security operations on the assigned shift. Monitor and address guest compliance with casino regulations, policies, and procedures. Collaborate with other departments to resolve incidents.

To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Creating incredible experiences.

Integrity, Communication, Diversity, Accountability, Respect, Teamwork

Manage Security Department operations on the assigned shift, ensuring safety, asset protection, and policy compliance. Supervise and develop Security Team Members while addressing guest incidents, including resolving policy violations, issuing warnings, or barring guests as needed. Collaborate with other department leadership to provide support for escalated guest incidents. Coordinate with Security Management and the Nisqually Tribal Gaming Agency to address alleged criminal or regulatory matters.

Assist in implementing security policies and procedures to maintain a safe environment for guests and Team Members.

• High school diploma or GED certificate.
• 2 years of guest or public service experience, including a demonstrated ability to oversee guest service operations at a supervisory level, including de-escalating disputes, coordinating with other departments, and ensuring service quality under pressure with professionalism and sound judgment.
• 3 years in first responder, law enforcement, or security roles. Examples may include casinos or gaming security, large entertainment venues, resort or hotel security, corporate security, transit or airport security, hospital or campus security, or similar work.
• 2 years of casino security experience at a similarly sized property.
• 3 years of supervisory experience managing teams of 10 or more employees, including a demonstrated ability to lead and manage teams, including Team Member development, scheduling and payroll coordination, performance evaluations, and disciplinary procedures.
• Must have a valid driver’s license and provide a driver’s abstract that must not contain any disqualifying events per the NRWC Safe Driver Policy.
• Knowledge of security and surveillance systems and safety procedures.
• Ability to obtain First Aid/CPR/AED student and instructor certifications.
• Ability to obtain conflict resolution, defensive tactics, and handcuffing student and instructor certifications.
• Basic math skills.
• Advanced report writing skills with strong attention to detail, clear organization of multi-part incidents, and the ability to produce accurate, complete, and professional reports for internal and regulatory use.
• Advanced computer skills, including strong skills with Microsoft Outlook, Word, and Excel for data analysis, complex documents, and report creation
• Pass NRWC pre-employment testing, including a typing test at 30 WPM with minimal errors and a basic math assessment.
• Ability to work any shift including weekends and holidays.
• Ability to obtain a Class III Gaming License.

• Certification in Red Wind’s “Service First” Program.
• Casino supervisory experience.
• Knowledge…