CARS Team Supervisor; Program Specialist Job Olympia area,Washington USA,Transportation

Schedule:

Monday-Friday, 7:30am-4:30pm. A flexible/hybrid shift may be possible depending on workload and demand with Supervisor's approval.

Who we are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

What you will be doing:

This supervisory position, supervising five Program Specialist staff, completing short- and long-term leases and daily management of DES Fleet Operations vehicles assigned to agency account customers statewide. You will manage the section responsible for the daily delivery of services for external agencies, such as monitoring and tracking information regarding agency leased vehicles. You will conduct research and analysis regarding customer fleets, inputs data, recommends vehicle types and fleet composition based on customer requirements.

You will conduct analysis and business reporting regarding vehicle utilization, fuel consumption and compliance of vehicle standards with state agency transportation officers and management. You will present research findings and strategic planning recommendations to Fleet Management and DES Budget and Finance Departments, develop curriculums to train and educate customers on DES Fleet policies, procedures, and guidelines, and oversee the Fleet Program support duties completed by staff, such as records retention, timesheet and leave request coordinator for the program, manage petty cash and surplus items, monthly newsletter publications, etc.,

as well as resolving citizen complaints concerning Fleet Operations.

Some of what you will do includes:

Monitor, track, and provide technical assistance regarding customer vehicle usage, adjustments to vehicles and assignments and fleet mix.
Review data/forms to ensure compliance with standards, policies, and laws.
Review new vehicle requests, manage the surplus of vehicles, and manage the deployment of unassigned vehicles for permanent or project assignments.
Approve vehicle purchases by Program Specialist 3 staff.
Work with Program Specialist 3 staff and assigned agency contacts to proactively address concerns and complaints regarding current or future policies.
Monitor the scanning and creation of new vehicle folders; approve scanned files.
Work with Program Specialist 3 staff and customers to develop standard replacement methods to meet their fleet needs.
Order and process replacement vehicles, communicate with outside entities and coworkers to ensure that the new vehicle is received by customers in a timely manner.
Provide evaluation and solutions to continually improve the vehicle ordering process and procedures.

REQUIRED:

[OPTION 1]

Six years total experience in customer service and fleet role.

[OPTION 2]

Bachelor's degree in business administration, public administration, or a related field

AND

At least two years of experience in customer service and fleet role.

[OPTION 3]

Any combination of education/experience totaling 6 years.

AND All experience must include:

At least one year of supervisory experience in a fleet management position
At least two years in a fleet role.
Advanced use of Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook.

Ability to:

Analyze data into components to understand the nature and relationship of the parts.

Equity

Competencies:

Take action to learn and grow:
Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
Take action to meet the needs of others:
Seek to understand…