Service Administrator

Overview

Behind every well-run service is someone making sure the details never slip.

Join Positive Futures as a Service Administrator and become the organisational backbone of our Supported Living Service. You'll keep the administration running smoothly so that Service Managers and staff can focus on what matters most: giving people we support a good, well-supported life.

This is a varied, hands-on administrative role at the heart of the service. You'll support recruitment and induction for new staff, keep records and reports accurate and up to date, help coordinate staff rotas and maintenance, and make sure everything runs in line with our policies and the standards set by regulators like RQIA and Supporting People.

• Real variety: Move between recruitment admin, record keeping, finance monitoring, health and safety checks and staff rota coordination, no two days are quite the same.
• Genuine responsibility: Depending on the service, you may take on line management responsibility for other staff or volunteers, and play a real part in shaping service objectives and action plans.
• A role that keeps things moving: Your accuracy and organisation directly support the Service Manager and the wider team to deliver a high-quality service, day in, day out.

If you're organised, accurate under pressure, and confident with Microsoft Office, we want to hear from you.

This role is a fixed term contract (up to 9 months) with the possibility of extension, subject to business needs.

As a Service Administrator, you'll support the Service Manager in delivering a high-quality service, making sure administrative processes meet the requirements of relevant policies and regulations. You'll produce documents, records and reports to a high standard of accuracy, in line with our house style, and you'll maintain effective communication systems so information flows where it needs to.

You'll provide administrative support for induction and training of new staff, and depending on the service, you may coordinate staff rotas, monitor personal finances for the people we support, or carry out health and safety checks and escalate issues where needed. You'll also help ensure maintenance work in the houses of the people we support and the service office is carried out in line with policy and service agreements.

If you take pride in getting the details right and enjoy being the person who keeps a busy service running smoothly, this is a great fit.

• Have a minimum of 3 GCSE passes at Grade C or above (or equivalent) which must include Maths and English
• Have a minimum OCR / RSA Word processing Stage 2 (or equivalent) OR typing speed of 50 – 55 wpm
• Have 2 years ‘office experience, of which at least 12 months experience of managing the administration in a busy office
• Be proficient in Microsoft Office, including Word, Excel and Power Point

Founded in 1995, Positive Futures has spent 30 years supporting people with learning disabilities, acquired brain injury and autism to live full, meaningful lives as valued members of their communities across Northern Ireland.

At Positive Futures, we foster a culture of respect, innovation and empowerment. We believe in putting people first—both those we support and our staff. We create environments where colleagues feel valued, where ideas for improvement are welcomed, and where continuous learning is encouraged. We support staff to grow professionally and personally, and we emphasise collaboration, listening and trust. Working with us means being part of a team that genuinely cares, is proactive in shaping futures and embraces the possibility in every situation.

With services and teams located across Northern Ireland, we continue to work alongside individuals, families and communities to create opportunities, break down barriers and transform lives.

Our Values

People First
-Our people are at the heart of everything we do

Opportunities
- We seek out opportunities that enrich lives and empower people

Sustainability
- We strive for positive social, economic and environmental benefits for now and in the future

Innovat…