Receptionist, Customer Service​/HelpDesk

Job Overview

The Receptionist at our venue is the first and last point of contact for all visitors and staff, ensuring a warm and professional environment while supporting daily operations. The position follows a Monday‑Friday shift pattern, 08:30–17:00, with 70% of the time dedicated to greeting and assisting claimants and their companions.

• Meet and greet visitors in a warm and friendly manner.
• Manage daily appointments using CRM/PRS, including re‑booking as required.
• Open and lock the venue, ensuring all security procedures are followed.
• Validate and manage door entry, directing claimants and seating them appropriately.
• Assist claimants and staff with information and support throughout their visit.
• Perform day‑to‑day organisational and administrative duties, including data entry and maintenance of CRM/PRS systems.
• Upload relevant documents to the H&S System CASPER as a site Champion.
• Maintain an up‑to‑date record of stationery supplies and manage stationary orders.
• Ensure the venue remains professional and clean at all times.
• Provide directions over the telephone, using knowledge of local transport routes, train stations, taxis and parking.
• Contribute to the strategic management and development of the business.

• Experience as a receptionist with strong customer‑service orientation.
• Excellent planning, organisational and time‑management skills.
• IT literacy, proficient with Microsoft Teams, Word, Outlook and CRM systems.
• Experience with conflict resolution and de‑escalation techniques in face‑to‑face interactions.
• Clear and concise verbal and written communication skills.
• Friendly, approachable and attentive disposition.
• Ability to work independently and without supervision.
• Good listening skills, able to understand and help claimants and staff.
• Willingness to attend all training and development courses.
• Accurate, punctual and professional at all times.
• Good knowledge of local bus routes, train stations, taxis and parking for telephone directions.

• £26,227.50 annual salary.
• Office‑based role with 25 days’ holiday (rising to 27) and the opportunity to buy additional leave.
• Paid day out of the office for volunteering or a charitable cause.
• Auto‑enrolment in company pension, life assurance and cycle‑to‑work scheme.
• 15 weeks fully paid maternity and adoption leave, shared parental and two‑week paternity pay.
• Voluntary benefits, including discounts on retail, socialising, health and wellbeing, travel and technology.
• Access to Employee Network Groups that foster diversity and inclusivity.
• Access to the Headspace app for the employee and up to five family or friends.

Capita is an equal opportunity and Disability Confident employer, committed to an inclusive, barrier‑free recruitment process and working environment. We welcome applications from people of diverse backgrounds, including Black, Asian and other ethnic minorities. For adjustments during the recruitment process, email rea or call  For general queries, email

Omagh, United Kingdom – Full‑time, Permanent contract.