Customer Care Officer

## Customer Care Officer Apply locations:
HU1time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date: 1 August 2026 (28 days left to apply) job requisition :
JR0000683
** Number of Vacancies:
** 4
* * Time Type:
** Full time
** Worker Type:
** Regular
* * Proposed Interview Date:
** Tuesday, August 18, 2026
** Hours of Work:
** 37
* * Hiring Manager:
** Tracy Pocklington
** Contact Number:
*** Job Description

Summary:

** This is a Full Time Permanent Position x 4    Join Our Team as a Customer Care Officer    Make a real difference to customers’ lives every single day    Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems, building relationships, and making things happen? If so, we want to hear from you.
We’re looking for a Customer Care Officer to join our team and play a vital role in ensuring our customers feel heard, valued, and supported at every stage of their journey.
About the Role    As a Customer Care Officer, you’ll be at the heart of our customer experience — acting as the key point of contact for customers, supporting them through enquiries, resolving issues, and ensuring a seamless service from start to finish.
You’ll work closely with colleagues across the organisation to provide timely updates, coordinate solutions, and deliver a consistently high standard of service. Your work will directly contribute to customer satisfaction and trust in our services.
What You’ll Be Doing  
• Be the main point of contact for customers, guiding them through services or works  
• Respond to enquiries via phone, email, and digital channels promptly and professionally  
• Ensuring Residents feel listened to and supported    What We’re Looking For    We’re looking for someone who is:  
• A natural communicator with excellent listening and interpersonal skills  
• Calm under pressure with strong problem-solving ability  
• Empathetic, patient, and genuinely passionate about helping people   
• Organised and able to manage multiple tasks effectively  
• A team player who thrives in a fast-paced environment  
• Comfortable using systems and maintaining accurate records  
• Experienced in customer service or a similar role (preferred but not essential)    Why Join Us?

• Be part of a team that truly puts customers first  
• Make a meaningful impact on people’s everyday lives  
• Opportunities to grow, develop, and build your career  
• Supportive and collaborative working environment  
• Competitive salary and benefits package    The Difference You’ll Make    In this role, you won’t just answer queries—you’ll build trust, solve real problems, and improve customer experiences. Every conversation you have will shape how customers feel about our service.
Apply Now     Ready to bring your passion for customer care to a role where you can really make a difference?
Apply today and start your journey with us."    ROLE AND PURPOSE    As a member of Investment Services, to contribute fully to the overall direction of the team in achieving its policies, strategies and operational targets.
To be responsible for engaging with tenants and residents on the repair, maintenance and investment of the Council housing and other building assets managed by Housing Services. Often acting as the Investment team’s representative.
** PRINCIPAL

ACCOUNTABILITIES :
** 1. To promote and safeguard the welfare of children, young people and/or vulnerable adults.
2. Work with tenants who find it difficult to cope with major work. This particularly includes making arrangements for customers with special needs, disabled and elderly tenants and includes liaison with relatives, care workers, other agencies and the partner’s Tenant Liaison officers.
3. Assist with the assessment of Decent Homes compliance for properties and the monitoring of progress in addressing whether properties meet the Decent Homes Standard.
4. Attend contract and site meetings with Hull City Council staff, contractor partners and tenants to contribute to the effective delivery of the programme. Reporting back on any actions/outcomes.
5. Work with customers in their homes and at choice events to advise on choices of materials, components…