Technical Business Partner

Job Description

Reports to
:
Technical Business Partnering Leads / Head of ICT Projects

Responsible For
:
This is a new role and the post-holder is challenged with providing support to EA to assist with the implementation and support of business information systems across multiple directorates.

The Technical Business Partner will be responsible for helping to shape and design large scale/complex ICT projects for EA Directorates and Services and will act in an advisory capacity for service led projects. The role will seek to identify opportunities within EA and provide support in the delivery of solutions. The Technical Business Partner role will collaborate with the five directorates to develop initiatives and strategies that optimise processes and improve service delivery within EA.

They will be the contact point for all issues pertaining to the project(s) assigned to them, including liaison with ICT Heads of Service and stakeholders across the Education Authority, and external suppliers to ensure consistent Programme Delivery.

The role will involve working closely within ICT Projects service team and ICT Heads of Services to ensure successful Programme delivery and support Technical Business Partner Leads with requirements, process mapping, project delivery and procurement, on time and within budget.

The Manager will be responsible for managing and leading a team of employees within the service, this may include managing employees across all EA offices.

• Act as the key liaison when engaging with other Directorates and Services, providing advice on project ideas and enabling the provision of ICT services required for transformation.
• Present new technology, innovations and developments to the business.
• Analyse the market and identify suitable applications and ensure the Programme meets the application needs of the EA.
• Lead and co‑ordinate the activities of their area of responsibility ensuring the achievement of the projects’ overall objectives within specified time and budget constraints.
• Manage a team and be responsible for the successful implementation of multiple ICT projects to support the core business areas of the Education Authority.
• Manage all items relating to assigned projects and provide regular updates to ICT Management, develop and monitor data quality metrics and seek to provide one single source of data and ensure business data and reporting needs are met.
• Liaise with EA Business Areas/Services to identify and document existing business processes within programme scope, identifying gaps and proposing efficiencies where relevant to define project technical and business requirements.
• Liaise with DE in respect of the Business Case funding for projects over the delegated limit.
• Report findings to stakeholders and providing Business Partner Leads with regular status reports as defined within the reporting guidelines.

• Lead and define business requirements to support the procurement exercises for new services delivery and report to relevant stakeholders across EA Services/external within the defined timescales, within agreed cost tolerances and to defined quality standards.
• Work with the Technical Business Partner Leads and PMO to report on progress against agreed timescales, costs etc. and will also take the lead in resolving any issues which may arise with the assigned contractors where applicable.
• Projects assigned to the Postholder within the ICT Programme of Work must adhere to their project plans and approved requirements.
• Strong technology, analytical and communication skills are must‑have traits.
• Identify opportunities and processes for the new service and EA.
• Lead and manage workshops as required.

• Model business data structures and integrations, assess and document current and future process aligned to the ICT Programme of Work.
• Establish the documentation necessary including technical specification for the relevant full business case.
• Work closely with the PMO and Head of Projects to ensure that all project deliverables conform to the PM Framework.
• Lead and co‑coordinate on requirements gathering, development and delivery of requirements…