Claims Handler

We’re hiring for an Claims Handler to join our growing commercial insurance team

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Claims Handler to provide administration, progression and advocacy on our clients’ claims. This will include providing advice to clients on policy coverage, supporting the overall claims process, issuing and administering claims notifications, negotiating settlement and managing claims from end to end with insurers and appointed representatives.

You will be required to provide technical claims advice and claims experience reporting support to the Servicing/Sales Account Executives and other key stakeholders.

• Minimum of 2 years’ experience in managing commercial general insurance claims.
• Experience of handling Property, Casualty and Motor claims.
• Experience of working in a Commercial Insurance setting.
• Knowledge of Consumer Protection Code regulatory requirements.
• Excellent attention to detail and ability to prioritise workload.
• Dealing with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
• Managing client’s claims including advice on cover and indemnity.
• Managing the First Notification of Loss process fast and efficiently to mitigate losses and reduce potential leakage.
• Actively monitoring progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives.
• Liaising with Insurers, Loss Adjusters and other third parties.
• Providing technical and administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process.
• Undertake other duties as assigned which are commensurate with the role.
• Dealing with claims on behalf of carriers on a delegated authority basis where agreements are in place.
• Supporting leadership team on the implementation of best practice, process review and continuous improvement projects.

We offer a comprehensive benefits package including:

• Charity and community work opportunities and numerous fundraising challenges.
• Social events – two large employee events per year, out-of-work socials and flexible office opportunities.
• Inclusion and belonging initiatives with a 5-Star Inclusion and Belonging Employer award and a dedicated committee.
• Financial benefits such as matched employer pension contributions, life assurance, group income protection and lifestyle discounts.
• Work‑life balance options including hybrid working, generous annual leave and purchase of additional leave.
• Health and wellbeing support with extra days off for wellbeing and physical/mental health resources.

If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.