Independent Victim Advocate

We have an exciting opportunity for an Independent Victim Advocate to join the team in West Cumberland, working 30 hours a week. This role is offered as a home‑based role with the expectation to travel across Cumberland.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

• Flexible working options including hybrid working
• 28 days annual leave plus bank holidays, rising to 33 days plus bank holidays
• An extra day off for your birthday and options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High street, retail, holiday, gym, entertainment and leisure discounts
• Access to our financial wellbeing hub and salary‑deducted finance
• Employee assistance programme and wellbeing support
• Access to EDI networks and colleague cafe
• Ongoing training and support with opportunities for career development and progression

• Deliver excellent services to adult victims of crime through the direct provision of information, practical and emotional help from the point of crime and where appropriate, onwards throughout the criminal justice process.
• Help people cope and recover from the effects of crime.
• Act as a single point of contact, undertaking effective need and risk assessments.
• Coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims.

• Previous experience delivering a service and working directly with service users in a statutory, voluntary or community work setting.
• Previous experience of working with vulnerable adults and/or families.
• Be able to work without direct supervision, prioritising work and managing competing demands.
• Have the ability to complete needs and risk assessments.
• Demonstrate empathy.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

We are proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black, Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.