Administrations Manager

Title: Administrations Manager

Reports to: Director of Treasury and Cash Management

Department
:
Revenue Support Services

Location: Omaha, NE

Positions Supervised: None

Travel Required: Occasional as to attend annual convention and seminars, less than 25%

Compensation: Salary Exempt, based on experience

Office

Hours:

Monday-Friday, 8am-5pm

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

The Administration Manager is a customer-facing role where you’ll oversee franchise billing and collections while collaborating with Revenue Support Specialists (RSS) to ensure accurate, timely billing and effective collections. You’ll provide franchise owners and clients with responsive, hands‑on support, resolve billing challenges, and drive process improvements that promote operational efficiency and healthy cash flow

Customer & Franchise Support (25%)

• Serve as a primary point of contact for franchise owners and clients on billing, payment, and account questions
• Partner with franchise owners to ensure accurate and timely client billing utilizing Edge software
• Resolve billing and payment discrepancies and contract questions quickly and professionally
• Train franchise owners and their teams on billing processes and tools
• Build strong, productive relationships with staff, clients, franchise owners and their teams

Billing Operations (30%)

• Partner with franchise owners to ensure accurate, timely client billing in Edge
• Assist with the overall invoicing and cash application processes, making sure payments are applied accurately and on time
• Oversee the ticket system for administrative functions, including billing discrepancies, credits, and write‑offs
• Oversee transactional billing for multi‑market locations, including accounts billed in foreign currencies

Collections & Payments (20%)

• Oversee payment portal processes

Team Leadership (10%)

• Collaborate with revenue support specialists, making sure they have the resources and support to serve their franchises

Process Improvement (15%)

• Evaluate billing processes and lead continuous improvement initiatives that increase efficiency and keep billing complete and accurate

• Bachelor’s Degree in Business Administration, Accounting, Finance or related field required
• 5-10 years of relevant experience
• Proficient in Microsoft Word, Excel, and Power Point
• Experience with SAGE Intacct
• Supervisory experience, ability to motivate staff and create a team environment
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration

• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving and Learning)
• Excellent interpersonal and communication skills, both verbal and written
• Excellent customer service skills
• Ability to learn new software programs, such as our proprietary software Edge
• Consistent attention to detail
• Strong research, problem resolution and critical thinking skills
• Ability to handle multiple projects at a time, shifting priorities as necessary
• Ability…