Claims Intake and Operations Specialist

Claims Intake and Operations Specialist – Arch Insurance Group Inc.

Join our team to improve insurance claims operations and provide excellent service to clients.

Primary responsibility for all aspects of Office Administration & Claim intake for claims including Auto, General Liability, Workers' Compensation and Property.

• Triaging and sorting of mail, both physical and electronic, incoming and outgoing
• Creating, printing and mailing letters
• Organizing meetings and maintaining office supplies and equipment
• Providing support to Claims Intake, Claims Index and Customer Service Representative teams
• Open, review, categorize and scan incoming mail, route to correct location
• Post outgoing mail and outgoing FEA timely
• Assist with creation of letters and ensure timely routing
• Import/Export files as requested by Claims Department staff and from external claims parties
• Index incoming electronic correspondence and route to appropriate internal and external parties
• Manage vendors and maintain record of service/maintenance
• Coordinate with other Office Administrators/Departments
• Ensure office/breakroom supplies remain stocked
• Work closely with IT/AVP to maintain equipment and request service/new equipment as needed
• Greet and assist visitors
• Aid in organizing office events as requested by visitors/office management
• Respond to customer inquiries via phone and email
• Create and maintain job aids for all tasks completed by the Intake & Operations Specialist team
• Engage in Arch Experience values and continuous improvement initiatives
• Other Administrative duties as assigned

• High School Graduate or equivalent, some college or insurance related experience preferred
• 2 to 3 years experience in Customer Service, Mail Handling, Office Administration and/or related field
• Skill with MS Office (Word, Excel); experience with Image Right a plus
• Detail oriented
• Superior customer service and communication skills required
• Excellent verbal/written communication skills
• Strong interpersonal skills
• Computer and keyboarding skills
• Ability to work in multiple systems

Arch offers comprehensive benefits including multiple medical plans, dental, vision, prescription drug coverage, 401(k) with matching, 20 days PTO, up to 12 paid holidays, 2 paid Volunteer Time Off days, Life and AD&D Insurance, Short and Long-Term Disability, Paid Parental Leave up to 10 weeks, Student Loan Assistance, Tuition Reimbursement, Backup Child and Elder Care, and more.