Medical Assistant or Nursing Assistant

DDCN is looking for a Medical Assistant or Nursing Assistant who is responsible for providing both administrative and clinical services to patients in accordance with DDCN protocols, policies and procedures.

Responsibilities:

Schedules and monitors patient appointments.

Performs general office duties based on department needs.

Demonstrates professional telephone and interpersonal communication techniques.

Performs accurate, legal, and ethical documentation.

Schedules procedures/diagnostic testing as delegated by RN.Completes Prior Authorization request for medications and equipment.

Abstracts lab results from outside facilities.

Contacts patients and families of normal lab results as delegated by RN.Assists with chart preparation.

Orders clinic and office supplies to ensure adequate inventory by anticipating area usage and needs.

Takes appropriate action to ensure equipment is functioning and ready to use.

Utilize interpersonal skills with both internal and external customers in the daily performance of duties.

KNOWLEDGE,

SKILLS AND ABILITIES

Ability to provide excellent customer service.

Ability to pay close attention to detail.

Skill in typing and usage of computer.

Good time management and creative thinking skills to enhance the customer experience.

Must have effective verbal, written communication skills and interpersonal skills.

Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritization skills.

Knowledge of basic office equipment including a multi-line phone system.

Knowledge of Microsoft Word, Word, Excel, Access, and Outlook.