Workforce Senior Billing Coordinator

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Billing Coordinator to join our Employer Services’ Team in Omaha, NE.

As a Senior Billing Coordinator, you’ll move Pacific Life, and your career, forward by playing a role in our billing and invoicing cycle while delivering a first-class friction free experience to our employers in the Workforce Benefits Division.

You will fill a new role that sits on a team of 15 people in the Workforce Benefits Division. Your colleagues will include Eligibility, Continuation, and Billing professionals.

• Responsible for working with brokers, employers, account executives, and other internal stakeholders (like Onboarding, Employer Services, and Underwriting) on the end-to-end administration of our billing process.
• Proactively identifies and partners with employer / broker to resolve billing discrepancies and works with UW to resolve any over/underpaid premium then validate go-forward accuracy.
• Research billing related questions & audits using the banking, administrative system and prior communications to answer questions and offer solutions to customer issues and/or requests.
• Educates and encourages employers to utilize our best practices through the adoption of digital and portal billing capabilities.
• Identify and recommend solutions to increase automation results and suggest areas to build straight-through processing.
• Helps onboard new team members.
• Works within departmental, internal and SOX controls for all aspects of the role including the issue of refunds and disbursements to customers.
• Must know our product offering, system(s), and processes as well as understand how data flows throughout the employer and employee journeys.
• Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department.

• College degree or equivalent experience preferred.
• 3-5 years of financial services or group benefits operations experience.
• Needs to be an effective communicator with externally facing presence.
• Customer-centric with problem-solving skillset.
• Detail Oriented.
• Requires strong analytical skills.
• Demonstrated time management and organizational skills.
• Intermediate skills with MS office applications.

• Strong communication skills Group insurance benefits experience #LI-KB1

#LI-KB1 Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $28.99 - $35.43

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including:
  Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption…