Service Coordinator

Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998.Today, Midwest Alarm Services has
15 locations throughout the Midwest and is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.
Our experts primarily work with contractors, building owners, property managers, and facilities directors to design and implement reliable life safety solutions.

The Service Coordinator is responsible for coordination of Midwest Alarm Services service ticket queue on a daily & monthly basis. This person will also be responsible with creating, scheduling, organizing data & invoicing service tickets.

What You'll Be Doing:

• Review service queue & maintain the service inbox daily.
• Take incoming phone calls & make outbound correspondence with customers as needed.
• Review ticket data against internal platforms to ensure service needs.
• Build schedule and daily assignment for technicians based on technical skill level.
• Verify technician time on service tickets on a daily basis.
• Confirm any parts for service tickets are in stock & ready for technician to pick up.
• Work with our inventory coordinator to order any necessary equipment for tickets.
• Issue the correct parts to service tickets. Verify parts & notate info for accuracy.
• Coordinate service requests from subcontractors.
• Track all service work done.
• Backup the inspection & project coordinators if needed.
• Invoice service and subcontracted service tickets
• Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations.

What you’ll need:

• High School Diploma or GED
• Experience with computers including MS Word and Excel
• Strong communication skills, both written and speaking
• Decent mathematical and problem-solving skills
• Must be able to handle multiple projects effectively on a regular basis.

* Essential Functions to be performed with or without a reasonable accommodations

High School Diploma/GED

Benefits:
Medical Insurance, Dental Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan

This job reports to the Customer Care Manager