Honda Service Advisor

Summary

The service advisor works with the customers and service technicians to sell and schedule service work in the service department.

• Prepare service order by retrieving owner/vehicle history in advance of arrival.

• Welcome customer, check in vehicle and obtain all contact information with a focus on cell phone and email address, record mileage, and if applicable test drive vehicle to evaluate current service needed.

• Initiates automotive services and repairs by ascertaining performance problems and services requested.

• Note any damage to customers vehicle during check in process.

• Recommend additional service as indicated in service history or vehicle inspection, and counsel customers on benefits of maintaining their vehicles in accordance with manufacturer’s specifications.

• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions and obtaining authorization and payment for repair.

• Prepare detailed repair order, with estimate for parts and labor, and obtain customer’s signature approval.

• Coordinate with technician to determine service needed and completion “promised time.”

• Oversee repair progress and notify customer of any changes to promise time. Receive prior authorization from customer before performing additional repairs.

• Ensure customer vehicles are secured and parked in proper location, with keys labeled.

• Ensure repair order itemizes all work, including additional authorized work, and closes or adjusts order as appropriate.

• Perform active delivery by reviewing work completed and associated charges along with the MPI with customer at delivery pickup. Pull up car for each customer.

• Supervise technician assigned to repair new or used vehicles.

• Ensure pricing information and forms are kept current.

• Maintain quality standards to eliminate revisits and maximize customer satisfaction.

• Maintains customer rapport by explaining estimates and expected return of vehicle.

• Arranging towing and temporary transportation if needed.

• Monitors the progress of each vehicle and repair order throughout the day and keeps customer updated on status.

• Communicate with customers using MyKarma so that conversations are documented.

• Verify that the final invoice reconciles with the work performed on the repair order.

• Maintains automotive records by recording problems and corrective actions planned.

• Field incoming phone call about service and schedule appointments

• Daily track RO's written, Hours per RO, Parts Sales, Labor Sales, Total Sales, ASR and Honda CSE rating.

• Track tire sales, battery sales, brake sales and alignment sales.

• Updates job knowledge by participating in educational opportunities and Honda web training; reading manufacturers' publications and service bulletins and recalls.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Possess basic math skills.

• Work with computers and software related to service

• Be capable of speaking with customers or employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing reports and other correspondence.

• Be professional and courteous in attitude, wardrobe and grooming.

• Keep work area clean and orderly.

• Complete other duties as assigned.

Solid work history and a great attitude.

• Valid Driver’s License

Service Manager