Dealer Process Manager

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MUST BE ELIGIBLE TO WORK IN THE U.S.

Company: CLAAS of America Inc.
Location: Omaha
Start Date: 01/19/2026
Professional Level: Professionals
Key Area: Sales

CLAAS of America is part of a family‑owned company with people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together with our sales partners, we strive to empower farmers to be the best in their fields.

• Coordinates and manages the rollout of new dealer processes related to the FARMPOINT™ system integration.
• Monitors progress and success of implementation activities, identifies challenges early, and drives corrective action plans.
• Leads cross‑location coordination to ensure consistent rollout.
• Serves as primary liaison between CLAAS, vendors, and dealers to ensure clear communication and alignment during system use.
• Supports process design efforts to align FARMPOINT functionalities with CLAAS business models and dealer workflows.
• Facilitates requirement gathering and communicates inputs to internal development teams to shape system enhancements based on dealer feedback.
• Organizes and conducts training sessions on CLAAS Partner Office tools to enable adoption and effective usage by dealer staff.
• Provides dealers with analytics‑based insights to optimize parts ordering and inventory management.
• Drives continuous improvement initiatives to streamline the aftersales chain and enhance customer satisfaction.
• Oversees efficient parts inventory management to maintain optimal stock levels while minimizing excess or obsolete parts.
• Analyzes storage and logistics data to improve parts storage efficiency and reduce turnaround times.
• Implements and maintains key performance indicators (KPIs) such as inventory turnover and fulfillment lead times.
• Manages escalated parts‑related issues by coordinating cross‑functional teams to ensure swift resolution and minimize operational impact.

Note:

This position includes frequent travel; a valid driver’s license with an annually verifiable safe driving history and passport are required. The position will require overnight travel and weekend or evening work.

• Bachelor’s degree in Computer Science, MIS or similar field, or equivalent work experience.
• Bachelor’s degree in business administration, engineering, data science, or related discipline is preferred.
• 3‑5 years of relevant work experience, preferably in a dealer environment.
• Proven experience in process management, project coordination, or dealer/retailer operations, ideally within the agricultural or related industries.
• Experience using Tableau or other relevant report creation software.
• Demonstrates strong analytical skills for monitoring business processes, system implementation, and performance tracking.
• Communicates effectively and interacts professionally with diverse internal and external stakeholders.
• Manages multiple priorities in a dynamic environment and adapts to evolving role responsibilities.
• Proficient in office software; experience with CLAAS Partner Office tools or similar platforms is considered advantageous.
• Strong understanding of dealer processes, especially in parts and service‑related areas.
• Affinity for data and digitalization.
• Experience in system implementation at a dealer level; project management skills preferred.

• Premium free health, vision, short‑term disability, and long‑term disability.
• Competitive dental plans.
• Competitive paid time off.
• 401(k) with a generous company match.
• Retirement Readiness Program.
• Company‑Paid Life Insurance.
• Flexible Spending Accounts.
• Dependent Care Resources Program.
• Tuition Reimbursement.
• Employee Assistance Program, including mental health.
• Wellness Programs including weight loss, diabetes management, and high blood pressure management.
• Legal & Financial Services.
• Fun & Safe Environment.

We look forward to your application.

Michelle Schefcik
CLAAS of America Inc.