Assistant Retail Manager

NOW HIRING:
ASSISTANT CENTER MANAGER

EUROPEAN WAX CENTER – Legacy

European Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off Bank (vacation, personal, and sick time)
• Pet insurance
• Employee discounts (free waxing services + 40% off retail products)
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness Program participation

As the Assistant Center Manager, you’ll support the Center Manager with overseeing daily center operations while motivating the team to meet performance goals and deliver exceptional guest experiences. This is a full-time, in-center leadership position.

• Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time away
• Understand center KPIs and use performance insights to identify opportunities, guide priorities, and drive results
• Meet and exceed Wax Pass and retail sales goals
• Coach Associates on effective selling behaviors and provide ongoing performance feedback and development
• Deliver an exceptional guest experience from check-in to check-out
• Lead guest experience follow-up, including reviewing and responding to guest returns daily as needed
• Partner with the Center Manager to resolve guest concerns in a timely manner
• Assist in daily operations, scheduling, and team support
• Assist with onboarding and training
• Ensure a high standard of cleanliness
• Motivate and coach team members to achieve success through performance, increased sales opportunities, and profitability
• Build lasting relationships with guests and team members
• Support center and market growth through grassroots marketing efforts, including distributing referral cards outside the center, completing contact follow-up, and helping Wax Specialists do the same
• Partner with the Center Manager to build networking relationships within the local community and create a strong pipeline of center talent
• Participate in local events to increase awareness and drive additional guest traffic
• Support center growth through sales and service excellence
• Take ownership and accountability for creating a positive work environment
• Celebrate positive Associate performance and partner with the Center Manager to identify performance opportunities for ongoing feedback and development
• Support the Center Manager in recruiting and training quality candidates who reflect the EWC brand and will deliver the desired results

We encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.

• 1-2 years of experience (retail and/or beauty preferred, but not required)
• Prior leadership experience with strong Associate coaching and development skills
• Working knowledge of key performance indicators (KPIs) and how to leverage them to improve business results
• Flexible availability is required to support business needs
• Prior keyholder experience is a plus
• Positive, friendly, and upbeat personality
• Ability to thrive in a fun, fast-paced environment
• Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach
• Team player with strong communication skills
• Must be open to supporting and/or transferring to neighboring locations and pursuing opportunities to grow with the company as we continue to expand

• Ability to stand for extended periods, lift/move up to 25 lbs., and…