Franchise Operations Coach

Title: Franchise Operations Coach

Reports to: Franchise Operations Performance Manager

Department: Strategic Operations

Location: Omaha, NE (On-Site)

Positions Supervised: None

Travel Required: Frequent, up to 50-75%

Compensation: $65,000 to $75,000 per year, based on experience

Office

Hours:

Monday-Friday, 8am-5pm

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

As a Franchise Operations Coach, you will be responsible for supporting franchisees in achieving operational excellence, enhancing unit performance, and maintaining brand consistency. You’ll serve as a key liaison between the franchisor and franchise owners, providing data-driven insights, strategic coaching, and operational support across the full lifecycle of the franchise relationship - including during franchisee transitions such as ownership changes or rebrands.

• Oversee the operational performance of assigned Franchises; continually monitoring and assessing performance trends to gain an understanding of the areas of strength and areas for improvement. Identify performance gaps and recommend strategic action plans.
• Proactively follow up on developed plans with assigned Franchises. Communicate regularly by phone, email, and online meetings to review the progress of monthly/quarterly initiatives, their overall operational franchise health, and their adoption of programs/processes, to prepare Franchise owners for their next phase of business.
• Travel to assigned franchise locations to assess the overall execution and progress of initiatives and goals. Create a travel schedule prioritizing clients and their immediate support needs. Perform an in-market validation of operational areas and develop a plan for any operational opportunities that may arise.

• Proactively complete remote and in-market reviews of franchise standards, deployment of technology, and adherence to the franchise operations manual.
• Facilitate the onboarding and ramp-up of new franchisees through pro-active engagement and development of launch/transition plans for accountability.
• Ensure compliance with brand standards, systems, and processes.
• Coordinate operational support during key franchisee transitions to include market transitions and rebrands.

• Ability to develop, cultivate, and maintain relationships that foster growth and development with our Franchise Owners and their staff.
• Collaborate with your department and other departments regularly through programming and process development.

• Develop training and follow up plans to improve, implement, and monitor operational execution of Franchises for prolonged growth.
• Provide feedback and training to support successful performance of operational KPI’s, Officer Brand Experience and the overall brand standards.
• Provide ongoing support and training to Franchise Owners and their teams as it relates to initiatives, technology, and processes essential to daily operational performance and delivery of client services.

*** This job description does not contain a comprehensive…