Consumer Care Associate Business Services Analyst

• Partner with cross-functional teams and external partners to investigate, document, and resolve consumer and customer product concerns and inquiries.
• The main responsibly is to collaborates with external agencies and third-party contact center partners to ensure high-quality consumer experiences, provides coaching and calibration, identifies trends, and drives continuous improvement across Consumer Care operations.
• Partner with Customer Quality, Communications, Research and Development, Legal, the Microphysical Lab, and external agencies to investigate and resolve consumer and customer product concerns and inquiries.
• Serve as an escalation point for internal teams and external partners.
• Partner with our third-party contact center to monitor and improve the quality of consumer interactions.
• Support coaching and calibration with our third-party contact center to promote consistent service quality.
• Develop, refine, document, and train processes that support effective resolution of consumer and customer contacts across multiple channels.
• Track and analyze consumer contacts, trends, and potential food safety and quality concerns using Salesforce, business intelligence tools, and other reporting resources.
• Translate data and trends into recommendations and actionable business insights.
• Lead and support continuous improvement initiatives that enhance processes, reporting, consumer experience, and business insights with our external agency.
• Manage and facilitate projects related to new processes, tools, and system functionality.
• Navigate escalated or complex situations and support effective resolution.
• Collaborate across teams, geographies, and cultures to drive results.
• Work three days per week in our Omaha office:
  Tuesday, Wednesday, and Thursday.
• Travel domestically and internationally as business needs require.

• Bachelor’s degree in a business-related field.
• Experience using data and reporting to identify service opportunities and improve third-party partner performance.
• Strong analytical, critical-thinking, and problem-solving skills.
• Experience translating data and trends into clear recommendations and actionable business insights.
• Excellent written and verbal communication skills, with experience collaborating and influencing across teams.
• Experience independently managing priorities while contributing to a collaborative team environment.
• Strong conflict resolution skills.
• Experience supporting projects, process improvements, or technology implementations.
• Working knowledge of Salesforce and business intelligence tools.
• Experience working effectively in an agile, fast-paced business environment.

Pay Range:$59,000-$79,000

The annual salary listed above is the expected offering for this position. An employee’s actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees’ equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.

• Health:
  Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
• Wealth:
  Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
• Growth:
  Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
• Balance:
  Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are…