P&C Business Analyst II

Farm Family

Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

The Business Process & Product Analyst is a strategic partner to Product Management, supporting the business processes, tools, and digital experiences used by agents, clients, and underwriters throughout the P&C policy lifecycle. The role connects business needs to product decisions by analyzing processes, identifying opportunities, defining requirements, aligning stakeholders, and measuring outcomes.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Candidates must be legally authorized to work in the United States at the time of application. This role is not eligible for employer-sponsored work authorization now or in the future.

• Analyze current-state and future-state workflows across agent, client, and underwriting experiences.
• Identify friction, inefficiencies, bottlenecks, business risks, and opportunities for improvement.
• Facilitate process mapping, journey mapping, root-cause analysis, and future-state design sessions.
• Assess the business and operational impacts of proposed changes.

• Partner with the Product Manager to maintain the opportunity pipeline and support roadmap planning.
• Provide impact analysis, business context, and data-driven recommendations to support prioritization.
• Help define desired business outcomes, success measures, and key performance indicators.
• Support business case development and value realization tracking.
• Assist Agile teams with refinements, testing, and other delivery activities as needed.

• Elicit, document, and validate business requirements, business rules, user needs, and acceptance criteria.
• Ensure requirements align to business objectives and clearly describe the intended outcome.
• Partner with Product Owners, subject matter experts, UX, and technology teams to clarify needs and evaluate solution options.
• Maintain traceability from the identified business opportunity through the delivered solution and measured result.

• Serve as a liaison across Distribution, Underwriting, Operations, Client Experience, Product, Claims, Billing, Compliance, and Technology.
• Facilitate workshops and working sessions that lead to clear decisions, requirements, and next steps.
• Communicate business impacts, tradeoffs, dependencies, risks, and recommendations.
• Maintain stakeholder alignment throughout discovery, planning, delivery, and adoption.

• Gather and synthesize feedback from agents, clients, underwriters, and support partners.
• Comfortable querying, managing, and organizing large sets of data from business systems to support reporting and decision-making.
• Analyze product usage, workflow performance, support trends, and operational outcomes.
• Help develop scorecards, dashboards, and leadership reporting.
• Identify adoption barriers and recommend product, process, communication, or training improvements.

• Assess how product and process changes will affect business users and operations.
• Support rollout planning, business communications, training needs, and adoption activities.
• Identify readiness risks and coordinate with the appropriate business and change partners.

• 2+ years of experience in business analysis, product support, process improvement, insurance operations, or a related role.
• Ability to analyze workflows, gather business needs, and document clear requirements.
• Strong written, verbal, facilitation, and stakeholder communication skills.
• Ability to organize information, identify patterns, and translate findings into actionable recommendations.
• Comfort working across business and technology teams.

• Property & Casualty insurance or Commercial/Agribusiness experience.
• Experience supporting agent, client, underwriting, policy, or servicing workflows.
• Experience with digital products, analytics, process mapping, or Agile delivery environments.
• Industry related…