Commercial Optimization Intern

At FNBO, our employees are the heart of our story-and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Payments Optimization Intern supports the Commercial Payments Optimization team in designing and delivering strategic initiatives that improve the efficiency and effectiveness of FNBO's Commercial Payments business. This internship provides a unique opportunity to work alongside an internal, in-house strategy consulting team with a singular focus: the success of the FNBO Commercial Payments team.

The intern will gain hands-on experience across multiple disciplines — including facilitated learning, sales enablement, performance analytics, customer event support, and strategy development — that collectively influence both the employee and customer experience. This role is ideal for a motivated student with an interest in commercial banking, business strategy, or financial services.

As a contributing member of the Payments Optimization team, the intern will build cross-functional relationships and develop a foundational understanding of how enterprise collaboration drives business growth across Treasury Services, Global Banking, and Commercial Card.

Payments Optimization Support the team in executing learning, coaching, and incentive strategies across Commercial Payments business lines, including Treasury Services, Global Banking, and Commercial Card. Activities may include:

• Assisting with the development or refresh of training materials, job aids, and certification resources.
• Supporting the coordination of learning sessions, workshops, and team enablement activities.
• Researching fraud trends, payment industry developments, and competitive intelligence to inform team resources.
• Contributing to the preparation of sales playbooks, presentation templates, and customer-facing materials.

Performance Optimization Assist in identifying and documenting process improvement opportunities that enhance the employee and customer experience. Activities may include:

• Participating in discovery discussions and process mapping exercises to identify workflow efficiencies.
• Compiling and summarizing findings from data, surveys, or stakeholder feedback into clear, actionable reports.
• Supporting the maintenance and updates of dashboards, pipelines, and performance tracking tools.
• Assisting with the documentation of best practices for sales tools and technology usage.

Strategy Development Contribute to strategy and planning activities that support Commercial Payments business objectives. Activities may include:

• Supporting annual planning and KPI tracking efforts by gathering and organizing relevant data.
• Assisting with the preparation of executive summaries, strategy documents, and business presentations.
• Conducting research and analysis to support go-to-market strategy, target market identification, and product alignment.
• Contributing to rationalization exercises and business plan documentation under the guidance of senior team members.

Customer & Market Events Support the planning and execution of customer-facing events and market initiatives that position FNBO as a strategic partner and industry thought leader. Activities may include:

• Assisting with event logistics, attendee communications, and post-event follow-up activities.
• Supporting the development of event materials, surveys, and feedback analysis (e.g., Fraud Forum).
• Helping to document event outcomes and recommendations for future programming.

KEY SKILLS & COMPETENCIES The ideal candidate will demonstrate the following skills and attributes:

• Strong written and verbal communication skills with the ability to…