Manager, Structured Settlements Services

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Manager of Structured Settlements to join our Annuity Operations organization in Omaha, NE.

We believe in giving you ongoing opportunities to advance your career. Whether you want to take on broader responsibilities or grow in new directions, you are in the right place. Here at Pacific Life, we want to help you embrace your potential so you can achieve your personal best doing purposeful work - every day.

• Lead and oversee the Structured Settlement Operations team, ensuring service delivery and a positive customer experience.
• Manage team performance, staffing, coaching, and employee development.
• Ensure processing quality, regulatory compliance, and effective operational controls.
• Drive continuous improvement, efficiency, and operational readiness.
• Partner across the organization to resolve escalations and improve the customer and advisor experience.
• Manage multiple vendor relationships to ensure business continuity and maintain effective partnerships.

• Customer-focused mindset and demonstrated experience guiding successful customer service experience.
• Demonstrated drive and ability to motivate, develop, and direct multiple levels of employees (entry level to tenured) to meet core departmental objectives around accuracy, speed, service quality, professionalism, and skill building.
• Demonstrates strong knowledge of structured settlement products.
• Comfort overseeing multiple vendors, ensuring accountability and the appropriate level of service.
• Ability to maintain strong organizational skills in a high-volume, fast paced environment under tight deadlines.
• Strong critical thinking and judgement skills are critical to position, along with comfort using call-center related data to inform decisions.
• Strong ability to plan, lead and implement successful project outcomes within a team.
• Excellent communication skills and ability to deal successfully with a variety of internal and external customers.

• Direct experience with structured settlement operations, including contract servicing, customer service, producer support, or related operational functions.
• Experience with sourcing vendors and ensuring a continuous partnership as an extension of Pacific Life.
• Experience with quality management, workflow, call-recording, speech-analytics, case-management, sampling, or related technology.
• Experience supporting significant process improvement, operating-model transformation, technology implementation, automation, or artificial intelligence initiatives.
• Lean, Six Sigma, Quality Management, audit, risk, compliance, change-management, data-analysis, or project-management certification.

You can be who you are. People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at  What’s life like at Pacific Life? Visit

#LI-KP1 Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several…