Marketing Operations Manager

Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

The Marketing Operations Manager role requires strong financial acumen, organization and urgency to resolve issues, improve processes and ensure efficient execution. This manager will collaborate across the department to oversee budget/expense management, vendor contracts, invoice processing and managing merchandise, event equipment and corporate subscriptions.

The successful candidate will be a driven, resourceful professional who thrives in a high-volume environment and brings a strong sense of urgency to their work. They anticipate needs, take initiative, manage competing priorities and follow through with accountability. This is a hands-on role for someone who enjoys solving problems, improving how work gets done and taking on increasing operational responsibility as they grow in their career.

• Budget Tracking and Financial Management
• Monitor monthly budget reports from Finance and maintain visibility into departmental spending – reviewing budget performance, identify variances and emerging issues, and recommend appropriate follow-up or corrective action.
• Assist with annual budget planning and preparation.
• Works with the head of Marketing to identify opportunities for efficiency.
• Address other financial and administrative issues requiring attention across the department.

• Identify process gaps, anticipate upcoming needs and take initiative to resolve issues before they affect delivery.
• Develop and maintain effective tracking tools, records and reporting using Excel and company systems.
• Coordinate across teams to keep operational and financial processes moving efficiently.
• Take ownership of assigned priorities and provide timely updates on progress, risks and items requiring escalation.

• Coordinate the submission and approval of vendor contracts, sponsor ships, advertising commitments, subscriptions and other departmental expenses.
• Submit invoices, monitor payment status and follow up with internal partners and vendors to resolve delays or discrepancies.
• Maintain organized records and help ensure commitments, documentation and payment processes are completed accurately and on time.

• Manage the operation of the departmental merchandise store and event equipment program, including vendor relationships, product offerings, ordering, inventory, fulfillment, shipping, returns and service issues.
• Monitor costs, pricing, inventory levels and service quality to support efficient operations.
• Identify opportunities to improve processes, manage costs and enhance the experience for internal customers.

• Maintain a centralized inventory of corporate subscriptions, including costs, business ownership, available usage information and renewal dates.
• Flag duplicate, underused or unnecessary subscriptions for review by the appropriate business owner.

• Five or more years of experience in marketing operations, business operations, financial administration, procurement coordination or a related field.
• Experience tracking budgets, reviewing financial reports, analyzing variances and identifying issues that require follow-up.
• Demonstrated ability to coordinate multiple workflows, manage deadlines and maintain accurate records in a fast-paced environment.
• Strong organizational, analytical, problem-solving and follow-through skills.
• Proficiency in Microsoft Excel and experience using financial, procurement or other business systems.
• Strong written and verbal communication skills, including the ability to work effectively with internal stakeholders and external vendors.
• Demonstrated initiative, accountability and a strong sense of urgency.

• Bachelor’s degree in business, finance, accounting or a related field.
• Experience managing vendor relationships, contracts, invoices, subscriptions, merchandise programs or event-related operations.
• Experience identifying process improvements and implementing practical solutions that improve efficiency, cost control or service delivery.
• Core Values
• Demonstrates integrity,…