Program Specialist, Children and Family Services

Overview

Program Specialist, Children and Family Services — Lutheran Family Services. The Program Specialist provides essential support to the Children and Family Services division by assisting with client services, outreach activities, and day-to-day logistics. This role helps families access services by providing transportation, supporting children during in-office visits, assisting with home studies, and representing the agency at community events.

• Provide direct support to program staff by assisting with daily client-facing activities, including supervising children during in-office visits and offering engagement and support.
• Assist with transportation for clients and families to appointments, visits, or other program-related services as needed.
• Support program outreach efforts by staffing information tables, attending community events, and distributing materials to raise awareness of services.
• Assist with components of home study visits, including scheduling, gathering documentation, preparing materials, and participating in home visits under staff supervision.
• Help coordinate logistics for meetings, appointments, and events, including scheduling, confirming attendance, and preparing necessary materials.
• Maintain accurate and timely documentation of client interactions, transportation activities, and event participation in accordance with agency standards.
• Assist with special projects, community partnerships, and other program initiatives as assigned by leadership.
• Participate in team meetings, trainings, and supervision to support program quality and continuous improvement.
• Other duties as assigned.

• Strong interpersonal skills with the ability to interact effectively and compassionately with children, families, and colleagues.
• Excellent organizational and time-management skills; able to handle multiple tasks and changing priorities.
• Effective verbal and written communication skills.
• Ability to work collaboratively as part of a team and take direction from supervisors.
• Dependability and reliability in following schedules and completing tasks on time.
• Basic computer skills, including proficiency with Microsoft Office Suite or equivalent.
• Able to maintain confidentiality and handle information with professionalism and discretion.
• Participate in the agency’s Performance & Quality Improvement (PQI) activities as assigned.
• Regular and predictable attendance, and promptness for work.
• Commitment to uphold the mission, vision, and values of Lutheran Family Services.
• Support Lutheran Family Services in the organization’s objective to be a diverse, equitable, inclusive, and accessible workplace.

• Teamwork
• Initiative
• Organizational Skills
• Relationship Builder
• Dependability

• Bachelor’s Degree in Social Work or related Human Services field required.
• Previous experience working with children, families, or human services preferred.
• Valid driver’s license, liability auto insurance, and ability to drive for agency business.

• Prolonged periods of sitting at a desk and working on a computer.
• Hybrid work environment (in office and remote).
• Laptop and company issued cell phone.
• Able to lift up to 25 pounds as needed for event materials or transporting program supplies.
• Occasional evening or weekend work may be required to support events or family needs.
• Travel within the community and to client homes is required.

Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.