Customer Service Representative -Omaha

Job Description

• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escape as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to the customers.
• Use ticketing system and other software to enter and maintain relevant data.
• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
• Meet all performance metrics on regular basis.
• Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
• Maintain data confidentiality.
• Share reports on daily performance.

• Education: Graduation
• Experience: Minimum 6 months to 1 year call center experience upon international campaign
• Location: Omaha

• Excellent communication skills, both oral and written in English.
• Strong customer orientation.
• Good arithmetic and computing skills.
• Strong Complaint Handling Skills.
• Good analytical skills with an appetite for learning.
• Quality conscious with attention to details.
• Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
• Ability to perform under stress.
• Familiar with the use of business applications for routine operations.
• Readiness to maintain flexible timings to serve global clientele across different time zones.

• Basic Computer Knowledge
• Experience with Word and Excel preferred, but not required