Customer Service​/Sales Support

Overview

Customer Service/Sales Support

If you thrive on opportunity and challenge and have the confidence that your success is dependent upon your talents and efforts, you want to be part of the Conductix-Wampfler team! Conductix-Wampfler is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets.

In this role, you’ll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including:

• Handle customer inquiries, requests, troubleshoot orders, creating parts quotes
• Provide support to our Inside Sales Team, Outside Sales Team, and Market Development Managers
• Communicate with internal customers to fulfill customer requirements and revise orders

You will assist in helping our business continue to grow. This is a multi-faceted position in a medium-sized organization, so you must be able to interact comfortably with other departments on a regular basis.

• Answer email inquiries, troubleshoot orders, and create parts quotes. Communicate order status, resolve issues, manage returns, and log customer concerns in the CRM. Coordinate with Material Planners, Shipping, and Accounting to expedite, check status, or change orders.
• Respond to phone inquiries from customers and assist with similar requests to email inquiries. Manage approximately 200+ calls per month.
• Uphold Quality and EHS policies.
• Uphold the company Core Values of Caring, Adding Value, and Teamwork.

• Microsoft Outlook: Proficiency for composing emails independently without scripts.
• Microsoft Teams: Comfortable using Teams for daily communications, chat, video calls, and screen sharing.
• CRM: Proficient use of an internally developed CRM for data entry, creating new prospects, updating contact information, performing searches, documenting communications, and managing order follow-ups, including orders for Key Accounts.

• Typing speed of at least 50 WPM with high accuracy.
• Ability to work without scripts and think independently; strong written and verbal communication skills.
• High degree of diligence and attention to detail.
• Ability to work at a fast pace with interruptions and under time pressure.
• Strong organizational skills and ability to interact with multiple departments and levels of the organization.

Post-high school education and previous customer service or similar experience are preferred.

• Ability to perform basic arithmetic and interpret rates, ratios, and percentages.
• Ability to draw and interpret graphs in Excel or similar software.

The physical demands described here are those that the employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The role requires sitting and talking or hearing; frequent use of a computer keyboard and mouse; occasional standing, walking, and reaching with hands and arms; occasional lifting up to 10 pounds and very occasional lifting up to 25 pounds.

Specific vision abilities include close vision and the ability to adjust focus to work on a computer monitor.

The work environment is typically moderate in noise (phones, conversations). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
, including disabled and veterans.

Drug-free workplace/EOE

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