Customer Care Specialist - Guest

Customer Care Specialist

Join Toast’s Guest Support team to help restaurant guests resolve order, delivery, account, gift‑card, rewards, loyalty, and product inquiries. You will act as a Toast expert, delivering a hospitality mindset and learning our rapidly expanding hardware and software suite.

Start Date:

February 9th, 2026. Training lasts 2 weeks in the Omaha, NE office with an option for hybrid attendance. No PTO is allowed during training.

Location:

1926 S 67th St, Suite 200, Omaha, NE 68106. Post‑training, you are expected to be in the office 2 days per week.

Hourly Rate: $19.50 per hour.

• Deliver a top‑tier restaurant guest experience through creative problem‑solving and consistent probing to craft accurate & timely outcomes.
• Conduct Toast procedures to appropriately elevate and coordinate the guest response in accordance with Toast values.
• Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and hands‑on experience.
• Answer incoming questions regarding order issues, delivery issues, account updates, gift cards, rewards and loyalty programs, and product feedback.
• Resolve issues and act as a Toast expert, demonstrating resilience and the ability to thrive in ambiguous environments.

• 1+ years of experience in a role focused on customer satisfaction and championing the customer experience.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Proven track record of troubleshooting technical tools, such as apps on iOS and Android.
• Strong communication, organizational, and influencing skills.

• Experience answering customer emails and instant messages.
• Experience working in the tech industry or for a SaaS company.
• Strong teamwork skills and customer advocacy.
• Experience using Intercom or another customer engagement tool.
• Availability to work weekends, holidays, and night schedules.

We strive to provide competitive compensation and benefits programs that support a healthy lifestyle and meet Toasters’ changing needs. Learn more About our benefits at

Benefits include health, dental, vision, paid time off, and employee discounts. Bread puns encouraged but not required.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. We embrace diversity with authenticity, inclusivity, respect, and humility, creating equitable opportunities for all and raising the bar in delivering exceptional experiences.

Toast is committed to an accessible and inclusive hiring process. If you need accommodations to access the job application or interview process, please contact candida