Coordinator - Customer Service; Order Clerk 1st shift

Coordinator – Customer Service (Order Clerk) – 1st Shift

Monday to Friday, 8:00 AM – 5:00 PM in Omaha, NE at Walman Optical.

Walman Optical, part of Essilor Luxottica, serves independent eye care professionals with advanced technology and products. As a Customer Service Coordinator, you will manage customer and vendor relationships, handle orders and quotations, and ensure smooth operations across departments.

The Customer Service Coordinator is responsible for building and maintaining customer and vendor relationships, managing requests for quotations, stock orders, returns, purchase orders, and coordinating with other departments to deliver the best service.

• Fully coordinate the ordering, assembly, packaging, premium inclusion, and marking of frames for monthly auto‑kit mailings.
• Maintain the customer lists for participating auto‑ship accounts.
• Receive and process requests for price quotations, orders, order changes, adjustments, and cancellations from customers and labs.
• Achieve and maintain a strong rapport with customers to deliver excellent service.
• Use PC to retrieve customer, stock status, and order information; make changes to customer orders and ensure correct product codes.
• Create spreadsheets, memos, and email communications using Microsoft Office.
• Troubleshoot issues raised by co‑workers and customers.
• Cross‑train and cover all department areas for vacation/illness.
• Write and update documentation for all department areas.
• Sort and deliver mail to inter‑department personnel and perform mid‑day department computer backup.
• Communicate company policies, promotions, and contracts diplomatically.
• Maintain a neat, clean, organized work area and comply with attendance and safety rules.
• Assist others to meet deadlines and maintain workload balance.
• Provide training, direction, and technical guidance for less experienced coworkers.
• Perform other duties as assigned.

• High school diploma, GED, or equivalent experience.
• 3+ years of experience in customer service, hospitality, or call center.
• Excellent telephone etiquette and composure with difficult customers.
• Ability to perform all clerical and computer functions to support lab operations, sales, and marketing.
• Strong verbal and written communication skills.
• Good organizational skills with attention to detail and numerical accuracy.
• Proficient in MS Office, Outlook, Word, and Excel.
• Ability to lift/move up to 40 pounds.

• Optical knowledge considered a preferred qualification.

Competitive pay ($35,000 – $50,000) with potential performance bonus and commission. Eligible for health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

Omaha, NE 68164

Dec 8, 2025