Customer Experience Specialist

At Keyless Entry Remote Inc. (KERI), we believe customer serviceis much more than answering questions. It is about creating confidence, solving problems, and making someone's day a little easier.

Since 2011, we have helped over one million customers save moneywith high-quality OEM key fobs while providing the trusted information they need to make the right purchasing decisions.

Whether a customer has lost their only key, needs help finding the correct replacement, or simply wants expert guidance, youwill be the person who helps turn a stressful situation into apositive experience.

If you enjoy helping people, solving problems, learning newskills, and working with a supportive team, we would love to meetyou.

To be a leading distribution and retail network, connecting consumers to desired products and information.

We enhance the everyday driving experience through:

• Quality, affordable products
• Trusted information
• A company culture that empowers employees to thrive

Everything we do begins with our customers and the people whoserve them.

Our Customer Experience Specialists are the voice of our company.

Every phone call, email, chat, and customer interaction helps build trust in our brand.

You are not simply answering questions.

You are educating customers.

You are solving problems.

You are creating loyal customers who confidently recommend us to their friends and family.

As a Customer Experience Specialist, you will:

• Deliver exceptional customer service through phone, email,live chat, text messaging, and social media.
• Help customers identify the correct key fob for their vehicle.
• Educate customers about our products, services, and orderingprocess.
• Troubleshoot basic questions regarding programming and compatibility.
• Resolve customer concerns with professionalism and empathy.
• Process orders, returns, exchanges, and warranty requests.
• Work closely with our sales, warehouse, purchasing, and product information teams.
• Look for opportunities to improve the customer experience.
• Build lasting relationships that encourage repeat business.

Successful team members:

• Build trust with every customer
• Listen first and solve problems second
• Communicate clearly and professionally
• Take ownership of customer concerns
• Pay attention to details
• Continuously learn and improve
• Support teammates whenever needed
• Treat every customer with patience, respect, and kindness

We are looking for someone who naturally enjoys helping others.

The ideal candidate is:

• Friendly and positive
• Dependable
• Self-motivated
• Curious and eager to learn
• Detail-oriented
• Organized
• Calm under pressure
• Comfortable using computers and technology
• A team player who enjoys contributing to a positive workplace

If you have ever been described as “the person everyone goes tofor help,” you will likely fit right in.

Working at KERI means continuously learning and growing. Youwill become knowledgeable in:

• Automotive key fob technology
• Vehicle compatibility
• E-commerce
• Customer communication
• Technical troubleshooting
• Inventory management
• AI-assisted customer support tools

That is okay. We will teach you everything you need to know.

We are committed to developing our people. Many opportunities for advancement come from within our own team.

As KERI continues to grow, employees have opportunities todevelop careers in:

• Customer Success
• Purchasing
• Marketing
• Operations
• Product Information
• Technology
• Leadership

If you are willing to learn and grow, we will invest in your future.

• Competitive hourly pay
• Paid training
• Paid time off
• Paid holidays
• 401(k) with company match
• Modern technology and tools
• A supportive, family-oriented work environment

Our greatest competitive advantage is not our inventory.

It is our people.

We are committed to building a workplace where employees canthrive professionally and personally.

We believe in:

• Doing the right thing
• Treating people with respect
• Working together
• Continuously improving
• Taking ownership
• Celebrating success
• Helping each other grow

Your ideas matter here.
Your contributions matter here.
Your career matters here.

You will thrive at KERI if you:

• Put customers first
• Show up ready to learn
• Take pride in your work
• Communicate honestly
• Follow through on commitments
• Work well with others
• Look for ways to improve every day

• High school diploma or equivalent
• Previous customer service experience preferred
• Strong written and verbal communication skills
• Comfortable using computers and…