Compliance Specialist, Customer Service​/HelpDesk

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admin - Eligibility and Admissions, Omaha, NE, US

Salary Range: $41,108.00 To $57,400.00 Annually

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a dynamic compliance professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section
8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

• Teamwork: We work together to achieve our goals.
• Welcoming: We create a supportive and inclusive environment.
• Actively Listen: We focus, clarify, and communicate next steps.
• Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
• Exceptional: We strive for excellence in all we do.
• Self-Care: We believe in the well-being of our team and ourselves.
• Share Power: We empower each other and our community.
• De-Escalation: We manage conflicts calmly and effectively.
• Team Spirit: We work together to achieve our goals.

We offer a comprehensive benefits package that includes:

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

$41,108- $57,400

Ensure annual re-certification and interim reviews are in compliance within HUD and NIFA regulations and OHA policies and procedures.

• Schedules and conducts interim and annual case reviews to determine client eligibility. Uses proper interviewing and investigating techniques to obtain accurate information and verifications. Accurately calculates housing subsidy and rent amounts. Case reviews may be conducted in person, by mail and through computer Docu Sign or on-line certification process.
• Ensure 100% completion of annual re-certifications is on time. Must follow established procedures for scheduling appointments, tracking progress, processing verifications and inputting of files in order to meet deadlines. Complete annual reviews for all residents in compliance with HUD regulations and OHA policies and procedures.
• Ensure 100% completion of interim re-certifications by the end of the month following the reported change notification. Must follow established procedures for scheduling appointments, tracking progress, processing verifications and inputting of files in order to meet deadlines. Complete interim reviews for all residents in compliance with HUD regulations and OHA policies and procedures. Ensure interims are completed so there are no adverse effects to property account receivables.
• Completes continued eligibility determinations for the Low Income Housing Tax Credit programs and other housing assistance programs as assigned. Comply with monthly and annual reporting requirements of MHEG & NIFA.
• Maintain daily production workflow report.
• Assists residents with the completion of paperwork as necessary, including explaining policies, procedures and required forms to ensure understanding.
• Minimize the occurrence of repeated items noted by QC on Re-Audit sheet.
• Promotes harmonious relationships between residents and staff. Being firm but fair in
• carrying out management/maintenance responsibilities.
• Must clearly understand all aspects of the policies and procedures of OHA. Effectively communicate them to residents and staff.
• Provides overall leadership to establish constructive working relationships between
• residents, OHA staff and community agencies.
• Compiles data, reviews statistical information and prepares various reports.
• Review files in preparation for audits and assist in gathering all needed documentation.
• Provides back-up coverage for the property management office as needed.
• Daily contact with residents and resident…