Transition and Engagement Coordinator

Transition And Engagement Coordinator

The Transition And Engagement Coordinator serves as a key member of the Division Of Continuing Studies (DCS) student support team, providing high-touch, learner-centered services that help adult and contemporary learners successfully navigate their educational journey. As a primary point of contact for prospective, newly admitted, and current students, this position helps create a welcoming, responsive, and supportive experience that reflects the mission and values ofDCS.The

Transition And Engagement Coordinator supports student transition, onboarding, orientation, communication, and engagement efforts while collaborating closely with academic advisors and campus partners to ensure coordinated support throughout the student lifecycle. This position develops and maintains learner-facing communications, resources, and experiences; coordinates front-line student support services; assists with events and engagement initiatives; and contributes to continuous improvement efforts that enhance the student experience.

The successful candidate is organized, proactive, and service-oriented, with strong communication, relationship-building, and problem-solving skills, and a commitment to advancing student success, persistence, engagement, and satisfaction.

Job duties include providing high-touch support to prospective, newly admitted, returning, and current students as they navigate university processes and academic pathways. Serve as a primary point of contact for learner questions and concerns, helping students understand next steps, access resources, and overcome barriers to enrollment and persistence. Collaborate closely with academic advisors and campus partners to ensure students receive timely, accurate, and coordinated support throughout their educational journey.

Coordinate and enhance onboarding, orientation, communication, and engagement efforts that support student success and connection toDCS. Develop, maintain, and improve learner-facing content, communications, and resources across multiple platforms. Use student feedback, engagement trends, and available data to identify opportunities to improve communication, increase student engagement, and create more seamless learner experiences.

Coordinate front-line student support services, including virtual and in-person inquiries, scheduling processes, and learner communications. Assist with planning and implementation of events, programs, and engagement activities that support recruitment, onboarding, persistence, and community building. Maintain accurate records and reporting related to student interactions, communications, and engagement efforts while identifying opportunities for process improvement.

Contribute to division initiatives, projects, strategic planning efforts, and campus collaborations that support the mission ofDCS. Participate in departmental and university activities, represent the needs of adult and contemporary learners, and support continuous improvement efforts that enhance the student experience and operational effectiveness of the division.

Required education is a bachelor's degree. Required experience is 2-3 years of progressively responsible experience in customer service, student support, or program coordination. Demonstrated proficiency utilizing Microsoft Office applications.