Lead Teller

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Provide our customers with fast, friendly customer service by always adhering to common courtesies and delivering the brand promise with every customer. Efficiently and accurately process customer transactions while adhering to all required policies and procedures. Ensure policies and procedures are adhered to and that operational integrity of the office is maintained. Support the sales process in the branch by identifying customer needs, promoting current offers and referring customers to other colleagues for assistance with financial solutions.

Provide awareness and if warranted, demonstration of all channel capabilities and the overall benefit to the customer. The colleagues in this role may be asked to work multiple branch locations to support a culture of flexibility and mobility to meet the expectations of our branch and customers.

• Attract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely customer service, which includes, but is not limited to, cashing checks, accepting deposits, and withdrawals, handling loan and credit card payments, dispensing monetary instruments and bonds, within established guidelines to ensure an excellent customer experience at every point of contact.
• Balance and prove cash daily to maintain accurate transactions processed and record keeping. Identify payees and verify signatures and endorsements, remain up-to-date on all security procedures.
• Assist in coordinating the teller operations by giving guidance and direction to maintain quality customer service; related activities include training, cash audits, check approval, scheduling, buying/selling cash with the Wholesale Vault department and Tellers, monitoring teller cash balances and assists with cash recounts. Act as back up to Teller Supervisor, where applicable.
• Learn the bank’s products and services to retain and enhance customer account relationships. Identify opportunities to resolve customer needs and refer the customer to Bank colleagues who can help meet their needs. Share product and service promotions and new opportunities with our customers. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that all new accounts are properly processed.
  
  Assist customers in servicing accounts.
• Provide customer service/servicing to all customers, consistently exceeding expectation in every interaction.
• Support and service fellow colleagues within and outside of the banking office by adhering to the company’s vision and values.
• Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations.
• Perform office duties including maintaining office supplies and providing a professional, organized environment.
• Service the ATM machines, safe deposit area, vault and night drop, as assigned. In offices with Safe Deposit functions: monitor access to safe deposit boxes, maintain lease agreements, and answer any questions to ensure an outstanding customer experience.

High School or equivalent combination of education and experience Required

2-4 years Teller (or equivalent cash handling) and strong customer service and operations…