Dispatcher, Customer Service​/HelpDesk

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Omaha, NE

Public Safety

Business & Finance

Reg-Temp Full-Time Regular

Day, evening, night and weekend hours;
Schedule and days off can vary.

No remote/telecommuting opportunity

The Dispatch Center is the first line of communication for UNMC and UNO’s safe and secure environment. The dispatcher is required to field numerous incoming incidents through the use of critical operations programs to include computer-aided dispatch (CAD), criminal justice information systems, building access software and hardware, CCTV, alarm monitoring software, prioritize them and dispatch the proper resources in a timely and accurate manner.

Required

Education:

High School education or equivalent

Required Experience No Experience

Required License Yes. Valid Driver’s License

Required Computer Applications:
Microsoft Excel, Microsoft Word, Microsoft Outlook

Preferred Education:

None Preferred

Preferred Experience:

Six months experience working with communication networks, preferably in an emergency communications setting.

Preferred License:
No

Preferred Additional

Knowledge, Skills and Abilities:

Knowledge of medical terminology. Knowledge of state and local laws and University policies. Ability to evaluate and resolve complex problems.

• Customer and Personal Service:
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language:
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Active Listening:
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking:
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Reading Comprehension:
  Understanding written sentences and paragraphs in work related documents.
• Judgment and Decision Making:
  Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Coordination:
  Adjusting actions in relation to others’ actions.
• Service Orientation:
  Actively looking for ways to help people.
• Social Perceptiveness:
  Being aware of others’ reactions and understanding why they react as they do.

• Oral Comprehension:
  The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression:
  The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity:
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning:
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Written Expression:
  The ability to communicate information and ideas in writing so others will understand.
• Speech Recognition:
  The ability to identify and understand the speech of another person.
• Speech Clarity:
  The ability to speak clearly so others can understand you.
• Written Comprehension:
  The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning:
  The ability to apply general rules to specific…