Service Coordinator

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Service Coordinator
Location: Omaha, NE – Onsite

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

The Service Coordinator supports the Customer Center by coordinating service technicians and delivering responsive customer service to industrial customers with compressed-air equipment. This position schedules preventive maintenance and repairs, communicates service updates, and manages service orders from the initial request through invoicing.

Working closely with Service, Sales, and Operations, the Service Coordinator helps ensure technicians have the parts, information, and scheduling support needed to meet customer needs. This role also supports service inventory, rental equipment, warranty claims, and accurate documentation.

• Answer incoming service calls and schedule technicians for preventive maintenance and repairs, balancing customer needs, technician availability, and operating efficiency.
• Communicate with customers, technicians, Sales, and management to provide timely updates and resolve service concerns.
• Coordinate technical support and elevate issues to the appropriate resources.
• Generate and follow up on service quotes, identifying additional customer needs and business opportunities.
• Maintain accurate service requests, work orders, purchase orders, and supporting documentation.
• Ensure timely and accurate invoicing.
• Order and receive parts for service jobs, monitor shipping and receiving, and coordinate warranty claims and factory returns.
• Track service inventory and rental equipment, including location, availability, and repair status.
• Follow environmental, health, safety, and operational requirements; support audits and Sarbanes-Oxley compliance.
• Collaborate with teammates and share information to support consistent customer service and efficient operations.

• High school diploma or GED.

• Customer Service:
  Ability to understand customer needs, respond professionally, and follow through on commitments.
• Organization and Time Management:
  Ability to manage a high volume of calls, service requests, schedules, and competing priorities.
• Communication:
  Clear verbal and written communication with customers, technicians, and internal teams.
• Problem Solving:
  Ability to evaluate service concerns, coordinate solutions, and recognize when to elevate.
• Attention to Detail:
  Ability to maintain accurate orders, service records, parts information, and invoices.
• Cross-Functional Collaboration:
  
  Ability to work with…