Assistant Director, Financial Support and Outreach

Assistant Director, Financial Support and Outreach

Position Summary:

Reporting to the Associate Director, Outreach, Support, and Student Eligibility, the Assistant Director leads the Outreach and Support team in the Office of Financial Support and Scholarships. Responsibilities include leading front‑facing customer service, developing financial aid outreach, office communications, social media, and website. The role collaborates with academic affairs, colleges, departments, student affairs, and community partners to enhance UNO’s financial aid outreach and literacy.

The Assistant Director administers federal work‑study.

• Job Grade: AS25S
• Division:
  Institutional Effectiveness and Student Success
• College / Dept:
  Financial Support and Scholarship Department FS&S
• Requisition Number:
• FTE: 1.00 (full‑time)
• Work Schedule:
  
  M-F, 8 am‑5 pm
• Remote/Telecommute:
  No
• Term: 12‑month
• Salary: $53,000 per year
• FLSA Designation:
  Exempt

• Lead front‑facing customer service efforts and support.
• Develop and manage financial aid outreach, office communications, social media, and website content.
• Collaborate with academic affairs, colleges, departments, student affairs, and community partners to enhance financial aid outreach and literacy.
• Administer federal work‑study program.
• Coordinate with other units and community partners as needed.

• Education:
  
  Bachelor’s degree (required). Preferred:
  None specifically noted.
• Experience:
  
  Minimum of two years in financial aid or customer service (required). Equivalent education and experience may be considered.
• Skills:
  
  Strong communication skills (email, presentations, phone, meetings), customer service background, teamwork, willingness to learn basic financial aid knowledge.

• Credit Check:
  Required.
• Motor Vehicle Licensing Validity Check:
  Not Required.
• Pre‑employment Physical Request and Assessment:
  Not Required.
• Drug Screen:
  Not Required.

University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity.