Field Service Technician

Job Title:
Field Service Technician
Location: IA, NE, KS, NC, TX - Remote/Travel role
Salary: $70-80K plus 5% bonus

Job Summary of the Field Service Technician: Like to solve problems? Want challenging work? Like to travel? Want to be part of an organization that is a leader in their industry? We are looking for a Field Service Technician who is self-directed, at ease dealing directly with the customer, can write technical reports, and make and assist the Engineering team with product improvement recommendations.

The Field Service Technician is responsible for the independent assembly, commissioning, inspection, repair, and troubleshooting of power and data supply systems, both domestically and internationally. Must be currently located in one of the following states and okay with travel 80% of the time: IA, NE, KS, NC, TX

Job Duties & Responsibilities of the Field Service Technician:

• This position requires up to 80% domestic and international travel;
Flexibility to work/travel over weekends, holidays, evenings/nights may be regularly required.

• Frequent interface with customers and/or end-users, vendors, and contractors.

• Support in scheduling and coordinating the participation of vested parties at the site to inspect/witness the final installation of equipment and their participation in the execution of start-up and commissioning activities.

• Coordinate internally to ensure a timely response to customer inquiries.

• Troubleshoots PLCs, VFDs, and other automated equipment, onsite and remotely.

• Repairs equipment installed onsite at customer facilities, both warranty, and non-warranty claims.

• Carries out routine inspections of existing system installations.

• Take ownership regarding the correct implementation of the pre-commissioning activities in the mechanical, electrical, instrumentation, and automation disciplines, ensuring the quality of the work and of the quality of the reports.

• Travel to the customer site to perform final commissioning and demonstrate equipment functions as per specifications to obtain customer acceptance.

• Support the project team in ensuring all the mechanical, electrical, instrumentation, and automation punch list items are cleared and signed-off as per project requirements.

• Participate in project and construction meetings, as required.

• Ability to prepare and provide technical training to the end-user operators and/or maintenance personnel.

• As a trouble-shooter, you will go on-site in the event of technical issues, analyze and eliminate faults, and will be available on-site for our customers in case of subsequent technical queries.

• Utilizes data acquisition system software to collect data from equipment analysis.

• Provides quotations for field support of the product.

• Independently coordinates with customers and/or end-users all details of site visits prior to departure.

• Independently coordinates all travel arrangements (airfare, lodging, ground transportation, etc.).

• Provides direct technical support of customers, contractors, sales, and engineering for testing and field service activities.

• Writes and reviews all field service reports for accuracy, completeness, and clarity before publication or delivery to the customer.

Education & Experience Requirements of the Field Service Technician:

• 5 years experience in a Field Service role with decision-making responsibility

• Electronics or Electrical certificate or degree

• Ability to travel 80% of the time

• Ability to write trip reports, return material authorizations, test reports, and corrective action reports

• Knowledge of PLC's highly preferred

• Comprehensive experience in the use of PLCs, VFDs, data acquisition, wiring, power equipment, and industrial electricity required. Siemens and ABB platform(s) experience are highly preferred.

• Ability to read, understand, and troubleshoot systems using electrical schematics

• Must be able to work in a Windows environment and be proficient with Word, Excel, and Power point

• Must have a clean driving record

• Must not be afraid of heights

• Must currently hold or be able to obtain a valid passport (with proper documentation to travel into and outside of the United States)

• Must be currently located in one of the following states and okay with travel 80% of the time: IA, NE, KS, NC, TX