Experienced Executive Host-Omaha

Join to apply for the Experienced Executive Host-Omaha role at War Horse Gaming

Location

Omaha, NE

Salary

$53,000 annually + quarterly bonus

Department

Marketing / Casino Operations

Status

Full-Time

Summary Description

The Executive Host is responsible for developing, managing, and growing relationships with mid- to high-limit players to drive guest loyalty, satisfaction, and repeat visits. This role focuses on personalized guest experiences, revenue growth, and maintaining strong connections between valued guests and War Horse Gaming Omaha. The Executive Host ensures full compliance with company policies, internal controls, and all applicable gaming regulations.

Essential

Job Functions & Duties

• Uphold and actively support the Mission, Vision, and Values of War Horse Gaming Omaha, LLC.
• Develop and maintain strong relationships with valued guests through consistent engagement and personalized service.
• Market gaming products, amenities, promotions, and special events to assigned players.
• Greet casino guests and participate in social events, promotions, and VIP programs.
• Track guest activity, update player history, and plan future visits.
• Arrange accommodations and issue complimentaries in accordance with established guidelines.
• Issue Player’s Club cards and promote loyalty programs and related offers.
• Grow gaming revenue through targeted player development, networking, and telemarketing.
• Maintain awareness of player rewards, credit lines, and ensure their protection.
• Resolve guest concerns, complaints, and discrepancies in a professional and timely manner.
• Coordinate special services including food, beverage, transportation, VIP events, and cross-property experiences.
• Maintain a visible presence on the gaming floor and at VIP events.
• Analyze activity reports and financial data to evaluate performance and adjust strategies.
• Stay current on electronic gaming machines, player tracking systems, promotions, events, and competitive offerings.
• Represent the Company as a spokesperson at on-property and off-property events when needed.
• Attend required meetings and trainings.
• Perform additional duties as assigned.

Education & Experience

• Must be 21 years of age or older.
• High School Diploma or equivalent required; college degree preferred.
• Minimum of five (5) years of Host experience in a large-scale gaming operation with both Slot and Table Games.
• Established player following required.
• Strong understanding of player tracking systems and complimentary guidelines.

Skills & Abilities

• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills with strong attention to detail.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional guest relations, communication, and phone etiquette.
• Ability to thrive in a fast-paced, guest-focused environment.

Core Competencies

• Guest Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Ethical Conduct
• Problem Solving & Analysis
• Decision Making
• Flexibility
• Stress Management & Composure

Travel Requirements

Travel is primarily local during the business day; some out-of-area and overnight travel may be required.

Work Hours

Due to the nature of the hospitality and entertainment industry, candidates must be flexible and able to work varying schedules, including nights, weekends, and holidays as business needs require.

Certification & Licensing Requirements

• Alcohol service and comp authority:
  Yes
• Must be able to obtain and maintain a Nebraska Gaming License
• Valid Driver’s License required

Physical & Mental Requirements

Requires ability to work in a casino environment with exposure to secondhand smoke, moderate noise levels, and extended periods of standing and walking. The role also involves moderate mental effort, analytical thinking, time-sensitive decision-making, and frequent communication with guests and internal teams.

Equal Opportunity Employer

War Horse Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Preference may be extended to persons of Indian descent in accordance with applicable laws.

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