Slot Floor Supervisor- Graves- Omaha

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Slot Floor Supervisor

$21/hour

The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift.

• Supports and maintains the Mission, Vision, and Values of War Horse Gaming, Omaha.
• Assists in developing and implementing strategies for managing customer service for the Slot Operations Team.
• Pays and/or verifies jackpots over certain amounts as predetermined by the property’s Internal Controls.
• Creates weekly and daily schedules.
• Ensures application of federal currency reporting standards.
• Provides courteous and helpful information to guests, responds to complaints professionally, and follows through to resolution.
• Maintains security of keys, radios, handheld devices, and complies with safety standards.
• Attends all required training meetings.
• Understands and adheres to the Company Compulsive and Problem Gambling Plan, including regulations against service to minors and intoxicated persons.
• Flexible scheduling based on business needs.
• Performs other tasks as assigned.

• Must be 21 years or older.
• High school diploma, GED, or relevant experience.
• Experience in guest service or customer service in a high-volume casino environment preferred.
• Strong organizational, analytical, and problem-solving skills.
• Proficient with Microsoft Office; slot systems experience a plus.
• Technical understanding of slot machines and ability to train others.
• Ability to interact with mobile devices and touchscreen technology.
• Experience with smartphones and tablets preferred.
• Knowledge of player tracking systems and industry standards.

• Guest Focus
• Initiative
• Teamwork
• Communication
• Ethical Conduct
• Problem Solving
• Decision Making
• Flexibility
• Stress Management

• Medical Coverage
• Full Insurance
• 401K with immediate vesting & company match
• Quarterly Incentives
• Vacation, holiday, and sick days
• Discounted meals

Generally not required.

Varying schedules based on business needs.

Ability to secure and maintain NRGC Gaming License. No alcohol service or comp authority.

Includes exposure to secondhand smoke, variable work environment, physical mobility, and sensory abilities as detailed in the original description.

This job description is subject to change at any time.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, with preference to persons of Indian descent as applicable.