Slot Technician - Grave Shift Omaha

Slot Technician I – Grave Shift – Omaha

The Slot Technician I is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience. The pay rate is $21.00/hour. Full‑time. 11 PM–7:30 AM.

• Practice, support, and maintain the Mission, Vision and Values of War Horse Gaming, Omaha.
• Perform ongoing preventative maintenance to ensure the serviceability of all slot machines and keep repair records up to date.
• Maintain equipment to approved standards and schedules, striving for 100% game uptime.
• Assist guests with property and game information.
• Perform urgent repairs and other maintenance activities in accordance with manufacturer guidelines and departmental procedures.
• Inspect all new machines and conversion kits before installation onto the gaming floor.
• Ensure smooth and efficient operations by continually liaising with the Slot Operations department and management.
• Report all relevant information to management as required.
• Troubleshoot and repair all electronic gaming equipment to the component level.
• Communicate all operational and technical breakdowns and provide solutions to team members.
• Investigate slot variances to identify and correct causes per company policies.
• Assist all departments in providing outstanding guest service to all patrons.
• Maintain meticulous security of keys, radios, handheld devices, and any other issued items and comply with company safety standards.
• Attend all required training meetings.
• Read and understand the Company Compulsive and Problem Gambling Plan and related regulations.
• Be flexible in scheduling based on business needs.
• Perform other tasks as assigned.

• Must be 21 years of age or older.
• High School diploma or GED required.
• Slot Technician experience, Electronics or PC technical degree/certification.
• One (1) year of experience as a Slot Technician or related field.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem‑solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Complete technical understanding of a broad range of slot machines and systems; ability to train others.
• Ability to interact with mobile devices and touch‑screen technology.
• Previous experience using smartphones and/or tablet applications strongly preferred.

• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management / Composure

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Immediate Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

Travel is not required for this position.

Due to the unpredictable nature of the hospitality/entertainment industry, team members must be able to work varying schedules to reflect the business needs of the property.

• Responsible for selling, serving, or distributing alcoholic beverages? No.
• Gaming License Required? Ability to secure and maintain NE Gaming License.
• Other Certifications? N/A.

• Rating Scale
  • 0 – Not Applicable to This Position
  • 1 – Normal:
    Conditions Similar to Everyday Life
  • 2 – Above Average:
    Beyond Normal Levels
  • 3 – Extreme:
    Extraordinary Levels
• Critical Job Elements:
  For the questions that follow, use the rating scale above to describe the job.

• 1 Accessibility of all worksites required for the position
• 1 Exposure to weather and temperature extremes
• 2 Exposure to darkness
• 2 Exposure to cramped spaces
• 2 Exposure to loud noises
• 1 Exposure to chemicals and fumes
• 1 Exposure to dust
• 1 Exposure to heights
• 2 Exposure to work safety hazards
• 3 Exposure to secondhand smoke
• 2 Amount of overtime/extended work hours required

• 2 Physical mobility: movement from place to place on the job, considering distance and speed
• 2 Physical agility: ability to maneuver body while in place
• 2 Ability to lift up to 75+ lbs.
• 2 Physical strength to manage routine office materials and tools
• 2 Dexterity of hands and fingers
• 2 Dexterity of feet
• 2 Physical…