Slot Technician - Grave Shift Omaha

Slot Technician I - Grave Shift Omaha

Employer:

Ho‑Chunk, Inc.

The Slot Technician I is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience. Pay rate is $21.00/hour (full time). Shift: 11 PM – 7:30 AM.

• Practices, supports, and maintains the Mission, Vision and Values of War Horse Gaming, Omaha.
• Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records.
• Maintains equipment to approved standards and schedules and strives for 100% game uptime.
• Assists guests with property and game information.
• Performs urgent repairs and other maintenance activities in accordance with manufacturer guidelines and departmental procedures.
• Inspects all new machines and conversion kits prior to installation onto the gaming floor.
• Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations.
• Reports all relevant information to management as required.
• Troubleshoots and repairs all electronic gaming equipment to the component level.
• Effectively communicates all operational and technical breakdowns and provides solutions to team members.
• Investigates slot variances to identify and correct all possible causes for reported variances per company policies.
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued and complies with company safety standards.
• Attends all required training meetings.
• Reads and understands the Company Compulsive and Problem Gambling Plan regarding the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.

• Must be 21 years of age or older.
• High School diploma or GED required.
• Slot Technician experience, Electronics or PC technical degree / certification.
• One (1) year of experience as a Slot Technician or related field.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem‑solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software; and slot systems.
• Must have complete technical understanding of a broad range of slot machines and systems and the ability to train others.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablet applications strongly preferred.

• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401(k) with Immediate Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

Travel is not required for this position.

Due to the unpredictable nature of the hospitality/entertainment industry, team members must be able to work varying schedules to reflect the business needs of the property.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? N/A

• 0 – Not Applicable to This Position
• 1 – Normal:
  Conditions Similar to Everyday Life
• 2 – Above Average:
  Beyond Normal Levels
• 3 – Extreme:
  Extraordinary Levels
• Critical Job Elements:
  For the questions that follow, use the rating scale above to describe the job.

• Accessibility of all worksites required for the position – 1
• Exposure to weather and temperature extremes – 1
• Exposure to darkness – 1
• Exposure to cramped spaces – 2
• Exposure to loud noises – 2
• Exposure to chemicals and fumes – 1
• Exposure to dust – 1
• Exposure to heights – 1
• Exposure to work safety hazards – 2
• Exposure to secondhand smoke…