Table Gaming Optimisation Manager

Table Gaming Optimisation Manager

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don't just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They're more than venues - they're vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we're on an exciting journey of growth - to become the UK's most loved casinos.

That's where you come in.

The Table Gaming Optimisation Manager will be responsible for analysing statistical data related to table gaming performance and supporting the development of technological solutions.

The role will play a key part in assisting the Casino Gaming Performance Manager to deliver the Rank gaming strategy, with a focus on driving revenue performance and ensuring operational excellence across the Estate.

• Utilise Tangam Management software and collaborate with venue teams to analyse data, optimise floor performance, and drive operational efficiency
• Analyse underlying margin performance in all sites, to identify route cause of the issue and make recommendations to the Director of Gaming on remedies.
• Analyse major player influences and gaming performance including analysis of standard deviations and analysis into play to rule out any advantage play.
• Prepare reports for the Gaming Performance Manager to support with preparation for the peer-to-peer process. The reports should highlight reasons for underperformance including individual player analysis, analysis of standard deviation and performance metrics from the wheels / game.
• Prepare reports that can analyse wheel performance across the estate identifying possible risk to the casinos as well as develop alert-based indicators. Reports should include data and trend information on spin rates, wheel bias, drop zones etc.
• Monitor live and recorded game play to ensure procedural adherence and identify any possibility of cheating, advantage play, dealer errors.
• Develop and implement game protection strategies and integrity monitoring procedures.
• Create table opening plans by using key data and Tangam software to build a workforce planning schedule that meet the needs of the Gaming Business whilst allowing operations to efficiently resource the gaming operation. Build a flexible table model that, based on customer demand, generates a flexible plan across the week to maximise revenue.
• Review weekly and periodic performance against metrics including Key Risk Indicators and to highlight emerging trends to the Director of Gaming.
• Work with suppliers on projects to further improve the efficiency of Gaming and support in the delivery of transformation plans.
• Work closely with cross functional teams to ensure alignment of gaming strategies with wider business objectives.
• Giving support to administer development initiatives for the gaming team as and when required.
• Liaise with internal IT departments and external suppliers to set up the flow of data and so that performance reports can be generated automatically and accessed by key stakeholders including GMs and members of the support functions.

• Stay updated on emerging cheating techniques, technological threats, and industry best practices in game protection.
• Conduct and or ensure the completion of CCTV checks to aid developmental and remedial table gaming training
• Understanding the risks associated with operating a gaming product and ensuring that the team are continually mitigating these risks
• Conduct investigations into integrity breaches, such as cheating, collusion or fraudulent activity.
• Provide training and guidance to internal teams and partners on integrity risks

• Strong knowledge of gaming statistics and a solid casino operations background
• Expertise and previous experience of understanding casino game operations, game protection and fraud prevention strategies
• Advanced Excel skills
• Must hold a valid PML (Personal Management Licence)
• Comfortable working independently and managing complex projects through to completion
• Able to represent and communicate Grosvenor and Gaming strategies effectively
• Excellent communicator across all levels, embodying STARS values
• Field-based role with extensive and regular UK-wide travel to all Grosvenor casino venues

Additional Information

Because your skill deserves the right setting.

• A Salary That Reflects Your Value
• A Rewards Package That Goes Further
• A Warm Welcome That Sets You Up to Win
• Work That Means Something
• A Culture That Puts People First
• A High Standard, Shared Together
• Real Support for Your Growth

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we'd love to hear from you.

We're building something special at Grosvenor Casinos. Join us and be part of it.

At Grosvenor Casinos and The Rank Group, we're…