Event Operations Captain

Event Operations Captain# Event Operations Captain Omaha Zoo - Omaha, NE 68107## Overview Position Type Part Time## Description
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* Job Title:

** Events Captain
** FLSA Status:
** Non-exempt
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* Hours:

** Part-time (various hours including weekends and holidays on an as needed basis as Zoo events occur)
** Pay Rate:** $17.25/hour
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* Summary:

** Omaha’s Henry Doorly Zoo & Aquarium is seeking an Events Captain to assist in the production and execution of public, private, and internal events, both daytime and evening, including set-up through fulfillment. The ideal candidate will have a strong attention to detail, excellent communication skills, leading team members, and ability to work in a fast-paced environment. The Events Captain is the main contact from the Zoo for the client, guests, and vendors.

This position is required to work on as-needed basis, which includes evenings, weekends and some holidays. This position reports directly to the Events Operation Assistant Manager.
** Duties and Responsibilities** *(include but not limited to)***:
*** Follow Omaha’s Henry Doorly Zoo and Aquarium policies and standards.
* Serve as a positive representative of Omaha’s Henry Doorly Zoo and Aquarium (professional and friendly attitude to guests).
* Handle customer or guest inquiries and provide excellent customer service.
* Obtain all necessary information prior to the event including event information sheet.
* Obtain and maintain all necessary equipment and supplies for the event.
* Set up and tear down tables, chairs, signage, tents, and any other event needs.
* Communicate team goals, timelines, and other expectations prior and during events.
* Ability to lead team members, provide resources, answer questions, and stepping in when needed.
* Assist external vendors upon their arrival as all vendors need a Zoo employee escort and assist with location and logistical needs.
* Escorting guests and vendors on a golf cart or other Zoo vehicle.
* Maintain the cleanliness of the atmosphere, bar, and facilities are clean and professionally presented.
* Assure bar arrangements are set up properly and ready to serve (which may vary from 15-30 minutes prior to event start time).
* Properly follow food handling and beverage procedures according to Omaha’s Henry Doorly Zoo and Aquarium policies and procedures and state laws.
* Ensure proper set-up, tear down, and storage of equipment/supplies.
* Operate cash register, collect payment, and make change.
* Make sure drink tickets are accounted for and turned in at the end of the event to the Events Operation Assistant Managers.
* Help manage event logistics, including venue setup, teardown, staffing stations, and all equipment and supplies are available, and replenishing when necessary.
* Assist bartending staff with assuring bar arrangements are set up properly and ready to serve (30 minutes prior to event start time).
* Ensure proper handling and storage of liquor, garnishes, and mixers.
* Ensure that Front Gate Security, bartenders, and event assistants arrive promptly for the event.
* Assist clients, guests, and vendors throughout the event with any troubleshooting needs.
* Serve as the main contact for the event for the client, and a front-line representative of Omaha’s Henry Doorly Zoo and Aquarium.
* Prior and throughout the event, check the facility. Make sure restrooms are clean, all lights and A/V equipment are working.
* Monitor under-age drinking, over-indulgent drinking, damage of the facilities, etc.
* Fill out the appropriate forms and reports to include client change form, accidents report or other incidents you encountered throughout the evening.
* Make sure the building(s) is ready for opening the next morning (i.e. cleaning, taking out trash, making sure rental equipment…