Commercial Banking Relationship Officer - Special Assets

Commercial Banking Relationship Officer – Special Assets

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Job Title
:
Commercial Relationship Officer – Special Assets

Classification
:
Exempt, Full Time

Reports to
— Omaha Market President

Work Location – Hybrid or In Office. Business needs require candidate to live within the Omaha Metro Area.

Office Location – 16949 Lakeside Hills Plaza, Omaha, NE 68130

Seniority level
:
Mid‑Senior level

Employment type
:
Full‑time

Job function
:
Finance and Sales

Industries
:
Banking

Summary Description

Arbor Bank is seeking a highly motivated and experienced Commercial Banking Officer to join our dynamic banking team. This role is uniquely structured to spend 50% of time managing special & troubled assets and 50% on new client acquisition and relationship management within the commercial banking portfolio. The ideal candidate will bring deep expertise in distressed loan management, including underwriting, structuring, and navigating complex credit situations such as loan workouts and restructurings.

Equally important is the ability to use a consultative approach to cultivate new business opportunities, build lasting client relationships, and provide tailored financial solutions that support client growth. This position is central to Arbor Bank’s mission to be a Guiding Force to the business owner, combining strategic credit expertise with relationship‑driven banking.

Essential Duties

• Proactively manage special assets and troubled credits, including identifying early signs of deterioration, recommending remedial strategies, and coordinating with legal, credit, and risk departments.
• Lead loan workouts, restructurings, forbearance agreements, and other resolution strategies with bank clients to mitigate risk and protect the Bank’s interests.
• Prepare and present comprehensive credit memorandums and risk assessments to loan committees and executive management with the support of dedicated credit analysis staff.
• Originate, structure, and manage a portfolio of commercial loans, including C&I, CRE, and SBA loans.
• Demonstrate accountability & active leadership in sales process through, but not limited to:
• Participate in weekly business development meetings to implement strategies to attract new clients, expand loan portfolio and increase market share.
• Furnish weekly business development reports: tracks and maintains database of calls, leads, prospects, pipeline utilizing Bank’s Customer Relationship Management platform (CRM).
• Actively solicit new business to the bank.
• Identify and refer opportunities to other areas of the Bank, including Treasury, Insurance, Mortgage & Deposit.
• Embody Arbor Bank’s Core Values when interacting with colleagues, co‑workers, clients, prospects, and our community.
• Credit memos will be totally compliant to The Bank, Federal and State policies, and regulations. Seeking only high‑quality business.
• Monitor and maintain loan portfolio on proactive basis, including ensuring required documentation is always included in loan files, performing inspections as needed, reviewing financials, and borrowing base certificates on regular basis.
• Support the strategies and initiatives of the organization.
• Be actively involved in the Omaha and Elkhorn communities.
• Communicate proactively & promptly with Credit and Loan Administration Departments to provide information necessary to achieve sound documentation that conforms to The Bank, Federal and State policies, and regulations.
• Provides prompt and effective service to all internal and external customers.
• Demonstrate commitment, dependability, and respect for team members.
• Regular and predictable attendance, punctuality, and adherence to agreed‑upon schedule of availability.
• Perform physical requirements as described in the Physical Requirements section.
• Special projects and other duties as assigned or needed.

Requirements

• Bachelor’s degree in business administration, Finance, Accounting, or related field; MBA or advanced degree is desirable.
• Direct experience in special assets, loan workouts or distressed assets.
• Experience in restructuring problem loans, handling legal issues related to default, foreclosure, bankruptcy, and liquidation.
• 5-7 years of…