Specialist, Client Account Operations; CVRC

Key Responsibilities

• Verifying our client's identity
• Risk-based investigative searches
• Fraud Detection
• Prevention
• Working with 3rd party sources
• Performs analysis using quantitative and qualitative data from various information vendors
• Responding to questions on a wide array of technical and operational subjects.
• Actively listening, assessing client needs, researching information, and providing clients with innovative solutions.
• Problem solving and conducting research/special requests through the use of email, telephone, and our internal inquiry system.
• Identifying situations where escalation is warranted and taking the necessary action quickly in a high-risk environment.
• Communicating effectively and delivering work that is detailed and clear.
• Working collaboratively and efficiently with others in a fast-paced environment.
• Supporting business initiatives by developing strong partnerships.
• Handling escalated calls when warranted and resolving client issues by taking appropriate action quickly in a high-risk environment.

To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

• Strong customer service skills.
• Handling escalated calls when warranted and resolving client issues by taking appropriate action quickly in a high-risk environment.

• 2+ years of experience in client service or operations with brokerage/financial industry preferred.
• Strong interpersonal, verbal, and written communication skills.
• Strong organization skills and ability to prioritize, self-directed, quickly develop a full understanding of our business and coordinate multiple processes.
• Strong analytical and problem-solving skills.
• Identifies and recommends solutions to both basic and complex issues impacting Risk and/or Controls.
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
• Solid understanding of Schwab policies, procedures, products and services.
• Series 7 and 63 licenses preferred.
• College degree or equivalent experience preferred.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance