Credit Bureau Reporting Analyst

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Pen Fed is hiring a Credit Bureau Reporting Analyst to work onsite at our Omaha, Nebraska;
San Antonio, Texas; or Tysons, Virginia location. The primary purpose of the Credit Bureau Reporting Analyst is to identify and resolve anomalies in the reporting that do not meet the Metro II Standards and to prepare and analyze monthly reports on Credit Bureau data.

• Reconcile the Metro II files furnished by Pen Fed to the CRAs monthly.
• Identify and investigate anomalies within the Metro II files and propose timely resolution.
• Create and test Credit Bureau reporting logic updates to servicing systems to ensure accuracy.
• Partner with operational business units to ensure accurate Credit Reporting processes.
• Collaborate directly with the CRAs (Experian, Equifax, Trans Union, and Innovis) on reporting discrepancy resolution.
• Update and maintain Credit Bureau Reporting Policies and Procedures to remain compliant with the FCRA and CDIA requirements.
• Prepare monthly Credit Dispute Reports and identify opportunities to improve dispute processes and volumes.
• Maintain a deep understanding of state and federal laws and regulations related to credit union compliance, including FCRA, BSA, and AML laws.
• Build and maintain ad hoc reports for other servicing departments as needed.
• Work independently, employing critical thinking and judgement to mitigate discrepancies and continuously enhance processes and procedures.

• Equivalent combination of education and experience is considered.
• Bachelor's degree in finance or business required.
• Minimum of two (2) years of experience in FCRA, Metro II Standards, and CRRG required.
• Proficient in SQL development required.
• Strong analytical and problem‑solving skills required.
• Strong communication skills required.
• Detail‑oriented, resourceful, and able to adapt quickly to change.

This position will not supervise staff.

CRRG certified preferred.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Ability to travel to various work sites and be on‑call may be required.

At Pen Fed, we offer a robust benefits package designed to support you personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family‑friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage.

We also support growth via education assistance, community involvement, and volunteer opportunities.

Established in 1935, Pen Fed is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and are an Equal Housing Lender. We are available to members worldwide via the web, seven days a week, twenty‑four hours a day.

Pen Fed management maintains and observes personnel policies that do not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity or expression, religion, national origin, ancestry, marital status, military or veteran status, disability, medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law. Pen Fed prohibits retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation.

Pen Fed will reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job, unless doing so causes a direct threat or undue hardship. Contact HR with any questions or accommodation requests at 402‑639‑8568.