Sr Manager, Sales Specialist, Risk-as--Service

Position: Sr Manager, Sales Specialist, Risk-as-a-Service
The Company Pay Pal  has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.

We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Sr. Manager, Sales Specialist - RaaS, is part of the North America Commercial sales team, partnering with Account Management to grow adoption and margin for Pay Pal's RaaS solutions, including Fraud Protection Advanced, Chargeback Protection, and Dispute Automation.

These solutions apply AI-driven risk models, built on transaction data from Pay Pal's global network, to help merchants protect revenue while preserving approval rates. Fraud Protection Advanced puts fraud decisioning directly in the merchant's hands, Chargeback Protection has Pay Pal assume risk on eligible transactions, and Dispute Automation centralizes how merchants manage disputes across providers.

This is a consultative role. The Specialist leads with discovery, diagnosing each merchant's needs before designing the right solution and positioning differentiated value against competitors, from opportunity through activation.

Success is measured by profitable activated volume within assigned verticals.

Job Description:

Essential Responsibilities:

Lead complex projects of diverse scope requiring an understanding of current business trends.

Participate in complex problem resolution and determine methods for new assignments.

Implement initiatives that result in global process improvements.

Collaborate with cross-functional teams to drive product sales strategies.

Provide expertise in product knowledge and market insights to enhance sales efforts.

Minimum Qualifications:

8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities &

Preferred Qualifications:

Extensive experience with transactional risk and fraud tools across the transaction lifecycle, and the ability to deploy the right combination of solutions to optimize for a merchant's unique needs; experience with Fraud Protection Advanced (FPA), Chargeback Protection (CBP), and Dispute Automation (DA) specifically is a bonus.

Acts as a resource and force multiplier for other sellers, sharing knowledge of RaaS systems and operations, and ushering merchants from lead to live with a focus on discovery and solutioning.

Ability to position FPA, CBP, and DA against competitive and in-house alternatives, and translate risk and dispute economics,…