Trust Operations Manager

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Regular Full-Time Officer NE - 3 Pacific, Omaha, NE, US

Established in 1964 in Omaha, Nebraska, our family-owned financial institution's vision is to be the best in class in meeting the evolving financial needs of our customers. Our extensive history and family-owned legacy give us a deep and genuine understanding of how to serve and treat our customers. We offer a holistic financial approach with solutions for personal, business and wealth in three markets:
Iowa, Nebraska and Texas.

As a community bank, we value long-term partnerships built on trust and integrity. As an employer, we take pride in building meaningful relationships and celebrating the unique differences that define each team member; it's what makes us a stronger unit. It's one of the many reasons why creating a strong culture of empowerment, support, and opportunity is an ongoing focus.

This position is responsible for overseeing the operational functions of Trust Services and Wealth Management ensuring the accurate and timely posting, reporting and maintenance of client accounts and transactions. The role provides oversight of key operational processes, controls, systems, and reporting functions to support risk management, regulatory compliance, and service excellence.

• Serves as a liaison with the software provider to resolve operational problems and coordinate timely resolution with vendors and internal stakeholders.
• Administers Trust Accounting System, ensuring integrity, accuracy, security and reporting of client information.
• Oversees system controls, account setup and maintenance, operational reporting, and management approvals to ensure compliance with established procedures and operational standards.

• Directs accurate and timely settlement of clients’ security trades including mutual funds, equity and fixed income, while monitoring mutual fund balances and resolving trade-related issues.
• Leads client service and retention efforts, including answering questions, conducting necessary research and responding to clients and internal relationship managers in a timely manner.
• Manages the processing and establishment of New Accounts by reviewing account-opening documentation, resolving deficiencies and coordinating the transfer of securities and funds to the new account to ensure accurate account setup and timely onboarding.
• Manages the processing of client accounts, ensuring the accurate and timely receipt, distribution, and recording of money and securities transactions while maintaining dual-control procedures and operational safeguards.
• Directs operational transaction reviews, approvals, and account maintenance activities, ensuring compliance with established procedures, dual-control requirements, and data integrity.
• Investigates, escalates, and resolves operational exceptions, discrepancies, and processing issues while maintaining accurate account records and transaction processing.
• Ensures the accurate and timely completion of account reconciliations, including DDA and Suspense accounts, and serves as backup for annual escheatment processing for the States of Nebraska and Iowa.
• Maintains balanced cash and DDA accounts within the Trust Accounting System; assists operations team with research and resolve any out of balance issues.
• Leads reconciliation controls and management review processes to ensure the accuracy, completeness and timely resolution of outstanding items.
• Serves as dual-control reviewer for designated reconciliations, Daily Net Settlement…